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Articles: Analytics
A new study finds WFO had a very good 2008, despite the economic downturn.
Telecoms struggle with complexity.
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
New unified communication offerings are geared to help companies cut costs while improving customer service.
User-Generated Content Expo '09: What's the value of a video that's been seen a million times, if no one buys anything?
The popular on-demand ERP and CRM provider announces a version for the retail industry, and has its first profitable quarter.
User-Generated Content Expo '09: Executives of iStockphoto explain how passion -- backed by user insight -- can be the foundation for a booming business.
Service business strategies for rough economic climates.
A provider of software for lead generation and Web analytics releases a new product to further segment and target prospects.
Oracle BI Forum: Blending BI and performance management can lead to operational and management excellence.
Magic Quadrant '09: This year's edition shows the biggest players dominating the BI Platform market.
AlwaysOn OnMedia '09: Panelists discuss the current state of mobile marketing.
The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.
Personalized, relevant pitches are key.
The research giant unveils five predictions for business intelligence in 2009.
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Take charge of enterprise information to reduce risk, maintain compliance, and save a bundle.
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