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Articles: Analytics
Magic Quadrant '08: The research firm's assessment of the business intelligence sector shows the two vendors joining SAS Institute, Oracle, Cognos, and Business Objects in the top segment.
Is on-demand marketing the way of the future?
Critical information is still bound up in cumbersome spreadsheets.
Research from one of CRM magazine's Influential Leaders shows that adoption of core ideas and approaches isn't where it should be.
Manage the performance, result by result.
After repeatedly failing to come to terms on a friendly merger in 2006 and 2007, Microsoft's hostile advances for the No. 2 search company won't be spurned as easily this time. What does the proposed deal mean for CRM?
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
A new integration between Talisma Corp. and ClickFox will bring analytics to bear on the customer experience.
But why?
What are your company's plans regarding data quality?
You may think you are, but the truth is this: Size matters.
The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you?
What you need to know about quality management and liability recording solutions.
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Big Blue snaps up AptSoft, a provider of software designed to help companies make real-time decisions.
A new survey reveals more resources -- time, money, and employees -- being dedicated to managing prices in B2B industries.
Prebuilt BI promises to add the power of perception.
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
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