Gartner analysts predict more business intelligence usage throughout enterprises, with increasing focus on seamless deployment into strategy and business processes.
Daily News,
Posted 07 Mar 2006
The companies expand their SOA partnership to jointly develop and market analytics tools and consulting services.
Daily News,
Posted 07 Mar 2006
Organizations no longer have to choose between efficiency and effectiveness as contact center technology evolves. Here, five approaches to service and efficiency equilibrium.
Magazine Features,
Posted 01 Mar 2006
The next step in CRM is to incorporate customer feedback.
Customer Centricity,
Posted 01 Mar 2006
IBM releases portfolios to help companies shift to new management approaches, because leveraging info as an asset helps build ROI.
Daily News,
Posted 17 Feb 2006
An industry analyst says the move validates data quality's role in BI, and makes more sense than the purchase attempt of Firstlogic by Pitney Bowes.
Daily News,
Posted 09 Feb 2006
Gartner predicts strong growth for this rapidly expanding market, but not before companies start to look at BI as the means to strategic IT planning.
Daily News,
Posted 08 Feb 2006
Organizations can ensure that their CRM systems and the people using them can fulfill their potential.
Viewpoints,
Posted 01 Feb 2006
Industry pundits expect Google and Microsoft to shake up the market.
Insight,
Posted 01 Feb 2006
The hosted app will launch in February; the company outlines its midmarket plans for 2006, and sees strong 2005 revenue numbers.
Daily News,
Posted 27 Jan 2006
Magic Quadrant results show that a large number of niche vendors offer complementary solutions for specific aspects of the industry.
Daily News,
Posted 26 Jan 2006
Cunard Line customers demand a full refund after the liner hits a sea wall and the ship's operator makes itinerary alterations; analysts caution against trying to please everyone.
Daily News,
Posted 23 Jan 2006
Oracle updates progress and road maps for its SOA middleware platform one year after its inception.
Daily News,
Posted 19 Jan 2006
Salesforce.com's application marketplace emerges from its preview phase as part of the company's Winter '06 release with 160 listings.
Daily News,
Posted 17 Jan 2006
Clementine 10 enables companies to incorporate Web surveys and site behavior into predictive models and to export information into Excel spreadsheets.
Daily News,
Posted 16 Jan 2006
Magic Quadrant '06: The analyst firm expects the business intelligence market to experience sustained growth as the technology includes more users within an organization.
Daily News,
Posted 11 Jan 2006
Its new suite version extends contact center prowess to small businesses through hosting.
Daily News,
Posted 10 Jan 2006
Leading manufacturers are integrating their processes to serve customers, and will seek to improve performance by focusing on data integration, analytics, and BI.
Daily News,
Posted 05 Jan 2006
CDI must evolve to deliver customer information wherever and whenever it is needed.
Viewpoints,
Posted 01 Jan 2006
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