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| Articles: Analytics |
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The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Daily News,
Posted 21 Jul 2006
But many are only in the early stages of implementing BI systems; periodic data review still overshadows ad-hoc reporting.
Daily News,
Posted 19 Jul 2006
Industry leaders in online services, computers, and consumer software got that way by having loyal users, according to a trio of reports by Satmetrix.
Daily News,
Posted 13 Jul 2006
Decreasing time spent and the number of searches per visit are the best ways to create valuable search experiences and boost conversion; common sense and best practices go hand in hand.
Daily News,
Posted 07 Jul 2006
SMBs are turning to specialists for products and services to help themselves take advantage of the Web.
Daily News,
Posted 05 Jul 2006
Moving beyond metrics to real answers.
Viewpoints,
Posted 01 Jul 2006
Integration of marketing and sales data is still the biggest challenge facing businesses; a survey at DM Days reveals that companies have tuned out the breakdown-the-silos mantra.
Daily News,
Posted 26 Jun 2006
Advertising agency execs at the DMA's annual conference speak to the growth and prominence of search marketing as a channel that enables companies to learn while they sell.
Daily News,
Posted 22 Jun 2006
The DM Days conference takes a deep look into the best and worst ways to develop marketing strategies in the digital world.
Daily News,
Posted 21 Jun 2006
Pricing decision-makers don't understand the profit-and-loss impact of their choices, according to a BPM Forum study.
Daily News,
Posted 20 Jun 2006
Web search-and-navigation experience capacity is not matching customer needs, which can lead to mediocre revenues and reduced customer loyalty.
Daily News,
Posted 02 Jun 2006
A Swiss telecom provider uses customer analytics to gain foresight into its customers and keep retention rates high.
REAL ROI,
Posted 01 Jun 2006
Amdocs tailors a dynamic focus on banking solutions.
Insight,
Posted 01 Jun 2006
CRM magazine presents what some of the best minds in the industry have to say.
Magazine Features,
Posted 01 Jun 2006
The right approach for your company.
Viewpoints,
Posted 01 Jun 2006
TeaLeaf releases TeaLeaf CX, a rich datastore for online customer experience that provides companies a complete view of consumer interactions, along with a family of applications to analyze them.
Daily News,
Posted 30 May 2006
SAPPHIRE '06: The company highlights its hybrid on-demand/on-premise CRM offering, while persistently promoting its enterprise services architecture strategy.
Daily News,
Posted 19 May 2006
Teradata tells the Conference Board how significance, relevance, and timing help maximize customer relationships.
Daily News,
Posted 18 May 2006
The software provider adds A/B testing and comparison to campaign management in its latest on-demand release.
Daily News,
Posted 18 May 2006
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