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Articles: Analytics
After repeatedly failing to come to terms on a friendly merger in 2006 and 2007, Microsoft's hostile advances for the No. 2 search company won't be spurned as easily this time. What does the proposed deal mean for CRM?
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
A new integration between Talisma Corp. and ClickFox will bring analytics to bear on the customer experience.
But why?
What are your company's plans regarding data quality?
You may think you are, but the truth is this: Size matters.
The new generation of consumers, clients, and customers is perpetually connected -- to the Internet, to you, and to each other. What can Web 2.0 do for you?
What you need to know about quality management and liability recording solutions.
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Big Blue snaps up AptSoft, a provider of software designed to help companies make real-time decisions.
A new survey reveals more resources -- time, money, and employees -- being dedicated to managing prices in B2B industries.
Prebuilt BI promises to add the power of perception.
With Amdocs CES 7.5, the company looks to usher in a new era in which consumers control the purchasing process.
As shareholders approve the acquisition by Big Blue, the business intelligence provider updates its flagship product, aiming to make information-sharing smoother and more accessible.
New data mining release offers improved functionality for a broader base of users.
Redmond's software giant acquires Norway's Fast Search & Transfer for $1.2 billion, raising questions about how the technology will affect the Web.
Companies are beginning to see the technology as an essential part of customer service strategy.
A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
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