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Articles: Analytics
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
SAS Institute broadens its customer intelligence with a new analytics solution.
The marketplace is demanding a new type of analytic platform.
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
With an improved graphics functionality, SPSS strives to make its solution more user-friendly.
Out-innovate the competition in 9 contrarian ways.
The latest assessment of master data management for product data covers 11 vendors -- and reveals no leaders. Is product data that much harder than customer data?
Your Web site can drive conversion rates.
Appian, a provider of business process management software, partners with enterprise architecture specialist Mega automates and streamlines business processes.
SAS Institute takes the crown for the fourth year running as business intelligence evolves from reporting, analytics, and dashboards into a wealth of complexity.
The Steady: Brad Wilson -- general manager, Microsoft Dynamics CRM, Microsoft.
The visionaries shaping the CRM industry.
Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.
The software-as-a-service demand generation specialist gets on the platform bandwagon, and releases a free tracking widget as well.
Improved campaign relevance will stretch your marketing budget.
Xactly launches Rewards on Salesforce.com's platform to "close the loop."
destinationCRM 2008: A roundup of our reporting during this year's conference.
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