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Articles: Analytics
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
Effectively managing customer experience online.
The research firm compares the top vendors in the space.
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
"Customer satisfaction" and "customer retention" top the list for marketing executives.
Customer retention is one thing. Identifying the right ones to retain is another.
Analysts weigh in on content management trends for the New Year.
Here are three areas in which technology can help your organization sell better.
Properly harnessed, customer feedback can help companies forge a competitive advantage. But with feedback pouring in from all directions, companies are struggling just to keep up.
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Raise the bar, instead of falling short of it.
The changing face of contact data.
How data discovery improves agility.
Gartner's most recent MarketScope looks at how businesses in the consumer world are using sales force automation.
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
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