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Articles: Analytics
Business Problem: Companies need to integrate disparate information.
The broker of financial-information services launches a set of data-access and -intelligence tools.
As if companies weren't already drowning in data, technology has opened up a whole new can of worms -- unstructured data.
A platform divided cannot stand -- at least not for long -- prompting vendors to strive for the Holy Grail of marketing integration.
In spite of on-demand's increasing popularity, on-premise solutions are still high in demand.
In response to customer demand, Autonomy etalk's Intelligent Contact Center solutions suite introduces Qfiniti Web Access, turning any Internet-connected computer into a customer-service station.
In the research firm's annual look at the consolidation-ridden corporate performance management space, Oracle's Hyperion acquisition was the only one that made the cut -- literally.
Former pure-play business process management (BPM) providers lead the market, now that they've grown into full-suite offerings.
New research shows about two-thirds of businesses are using the latest tools, but there are questions over the extent of penetration.
Magic Quadrant '08: The research firm's assessment of the business intelligence sector shows the two vendors joining SAS Institute, Oracle, Cognos, and Business Objects in the top segment.
Is on-demand marketing the way of the future?
Critical information is still bound up in cumbersome spreadsheets.
Research from one of CRM magazine's Influential Leaders shows that adoption of core ideas and approaches isn't where it should be.
Manage the performance, result by result.
After repeatedly failing to come to terms on a friendly merger in 2006 and 2007, Microsoft's hostile advances for the No. 2 search company won't be spurned as easily this time. What does the proposed deal mean for CRM?
A new AMR survey reveals that "customer-driven issues" are now the main reason for budget increases.
With financial results in hand and Business ByDesign humming along, the vendor offers some thoughts on what's coming next.
A new integration between Talisma Corp. and ClickFox will bring analytics to bear on the customer experience.
But why?
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