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Articles: Analytics
Delivering analytical applications through reporting tools to enable a predictive enterprise.
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
Optimize sales resources through effective use of territory alignment.
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
A look at the younger crowd's shifting Web preferences: Facebook still rules, LiveJournal and CNN are on the rise -- but PerezHilton.com and CollegeHumor.com fall off the list.
The voice of the customer helps Intuit in an online revamp.
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.
Contact center surveying is evolving into enterprise feedback management.
Clearly, improving customer trust should be a major focus for organizations in 2009.
A recent Gartner report bemoans the fact that "companies tend to view business intelligence as [just] a bunch of technology."
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
A new sales compensation management tool joins the Makana Motivator family of products.
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
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