A new study by Gartner identifies the top priorities for any business trying to improve its customer service.
Daily News,
Posted 09 Jan 2008
When it comes to profitability, high-quality data is CRM's most critical success factor.
Viewpoints,
Posted 08 Jan 2008
A new Aberdeen study reveals the strategic importance of automating sales compensation management, including planning.
Daily News,
Posted 08 Jan 2008
Email is still -- and will continue to be -- a favorite channel for marketers, according to a new report.
Daily News,
Posted 07 Jan 2008
DMG Consulting's latest figures reflect the market's increasing profitability, especially with SMBs.
Daily News,
Posted 03 Jan 2008
Search engine optimization can help put your Web site ahead of the pack.
Viewpoints,
Posted 03 Jan 2008
Sales organizations aren't measuring what they need to measure; closed loop lead management could be the answer to multiple woes.
Daily News,
Posted 03 Jan 2008
The "single version of the truth" is impossible without tools to ensure data quality.
Connect,
Posted 01 Jan 2008
The social networking company introduced a marketing plan many of its members hated -- and changed course accordingly.
Insight,
Posted 01 Jan 2008
Thanks to increased adoption of CRM, manufacturing is putting things together.
Insight,
Posted 01 Jan 2008
As unified data hubs go mainstream, here are six broad strokes to help you master the art of master data management.
Magazine Features,
Posted 01 Jan 2008
Business Problem: Inability to drive a sales force's behavior, rapidly deploy new sales plans, or effectively track and pay compensation and bonuses.
Re:Tooling,
Posted 01 Jan 2008
Online retail satisfaction goes down, but economy and price aren't the only ones to blame.
Daily News,
Posted 31 Dec 2007
Ventana Research delivers a pair of reports on the analytics field, both old school and new.
Daily News,
Posted 27 Dec 2007
Email continues to play a strong role in marketing campaigns, but improvements are still in high demand.
Daily News,
Posted 26 Dec 2007
When it comes to deploying BI in marketing, best practices can light the path to "information nirvana."
Daily News,
Posted 24 Dec 2007
Strong companies get more out of business intelligence than weaker ones do.
Daily News,
Posted 21 Dec 2007
The Compel Winter 2008 release from Centive features an interactive dashboard allowing sales pros to view their stats in one place.
Daily News,
Posted 19 Dec 2007
With a new acquisition and fresh features, Cognos aims to improve its performance management platform.
Daily News,
Posted 18 Dec 2007
|