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Articles: Analytics
Wireless service providers aren't listening to their loudest customers
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Bolster loyalty from important customers, and control costs with innovative technologies.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Focus on lead quality and refined marketing spend to get the job done.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Five questions to get to real ROI.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
The company data provider focuses on bringing more intelligent data to the midmarket.
Gartner Business Intelligence Summit '09: Industry experts weigh in on aligning BI initiatives with business strategy.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
Gartner Business Intelligence Summit '09: BI remains a top priority, but one that often conflicts with reality.
Using the Internet, text, and other sources for insight.
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
A recent report on sales performance optimization shows a gap between expectations and capabilities.
Online self-service portals can become high-performance growth engines amid challenging economic times.
The marketing automation vendor's latest release focuses on usability and that human touch.
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