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Articles: Analytics
In the Age of the Customer, customers demand attention.
The vendor updates its software for data mining and text analytics, ditching the "Clementine" brand name for "PASW," an acronym for "predictive analytics software."
Bankers need a change in their CRM methods.
Web 2.0 Expo '09: Social media thought leaders Charlene Li, Jeremiah Owyang, and Peter Kim discuss the barriers to social media marketing, and how to encounter them without going "over capacity."
CMS Watch finds a single platform for Web content management and social software is not ready yet for the level of transparency the White House demands.
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Wireless service providers aren't listening to their loudest customers
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Bolster loyalty from important customers, and control costs with innovative technologies.
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Focus on lead quality and refined marketing spend to get the job done.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Five questions to get to real ROI.
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
At online-auction site eBay, ProStores opens PowerReviews Express to its 40,000 small and midsized merchants.
Magic Quadrant for BPM Suites '09: Established players continue to thrive as the space continues to evolve.
The company data provider focuses on bringing more intelligent data to the midmarket.
Gartner Business Intelligence Summit '09: Industry experts weigh in on aligning BI initiatives with business strategy.
The release targets global expansion and cost savings -- two compelling attributes, says one industry analyst.
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