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Articles: Analytics
Logi Info and the Actian Analytics Platform help customers derive actionable intelligence from big data.
New cloud-based application streamlines sales forecasting and planning.
IBM and Apple will collaborate on a number of industry-specific mobile applications and bring more Apple iOS devices to the business world.
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
Lithium Social Web (LSW) Analytics offers real-time social customer engagement data.
In an increasingly transparent economy, value is key.
Integrated technologies hold great promise for the future of CRM.
Strategies for gaining a competitive edge.
nBA's Pulse social intelligence software monitors social conversations in real rime.
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
The patented technology separates media infrastructure from the application functionality of contact center software.
FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
New alliance aims to provide enhanced data analytics for real-time decision making.
Seventy-nine percent don't see their companies as ready to make the digital shift.
New Gainsight Connect integration broadens the breadth of actionable customer data.
New Engagor Insights analytics feature channel-specific demographics and optimal timing tools.
Attensity Q lets companies view trending information through real-time data streams.
Multichannel customer journeys can make or break your business.
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