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Articles: Analytics
Delivering quality customer service means making quality shots.
To cope with the recession, more organizations are looking to predictive analytics for answers.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Consumers are looking for you on search engines—but are you there to be found?
A new paradigm calls for a reassessment of an industry metric.
Trade-Offs, Part 2 — The Technology Side: "The end of software" doesn't mean the end of software headaches.
Performance management is a contact center requirement.
Industry experts—including some LucidEra investors and competitors—speculate on the reasons behind the fall of an on-demand business intelligence pioneer, and LucidEra customers talk about how they'll cope with the loss.
Business intelligence software defined a certain stage of maturity with CRM data by making that data actionable. Now on-demand BI promises to do the same for on-demand CRM — by making it affordable.
Proven business strategies abound—even new ones.
Looking to enhance its business analytics capabilities, Big Blue adds the predictive analytics pioneer to its list of more than a hundred companies acquired in the past decade.
CRM player plans to integrate proactive service offerings and to focus on point solutions.
Growth in business intelligence software continues despite economic pressures.
Make interactions more sophisticated.
Software-as-a-service, analytics, and customer retention technologies help lead the way, according to a new Gartner report — and SAP retains the market-share crown.
Six steps for enterprise analysis.
"As people become more savvy with social media," says the managing partner of Anderson Analytics, "they pick up Twitter."
Three steps required to grasp customers' needs and hold their loyalty.
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