New cloud-based application streamlines sales forecasting and planning.
CRM Across the Wire,
Posted 22 Jul 2014
IBM and Apple will collaborate on a number of industry-specific mobile applications and bring more Apple iOS devices to the business world.
CRM Featured News,
Posted 18 Jul 2014
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
CRM Across the Wire,
Posted 17 Jul 2014
Lithium Social Web (LSW) Analytics offers real-time social customer engagement data.
CRM Across the Wire,
Posted 15 Jul 2014
In an increasingly transparent economy, value is key.
Viewpoints,
Posted 11 Jul 2014
Integrated technologies hold great promise for the future of CRM.
Customer Experience,
Posted 01 Jul 2014
Strategies for gaining a competitive edge.
Viewpoints,
Posted 27 Jun 2014
nBA's Pulse social intelligence software monitors social conversations in real rime.
CRM Across the Wire,
Posted 26 Jun 2014
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
CRM Across the Wire,
Posted 26 Jun 2014
The patented technology separates media infrastructure from the application functionality of contact center software.
CRM Across the Wire,
Posted 25 Jun 2014
FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.
CRM Featured News,
Posted 20 Jun 2014
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
CRM Across the Wire,
Posted 20 Jun 2014
New alliance aims to provide enhanced data analytics for real-time decision making.
CRM Across the Wire,
Posted 20 Jun 2014
Seventy-nine percent don't see their companies as ready to make the digital shift.
CRM Featured News,
Posted 20 Jun 2014
New Gainsight Connect integration broadens the breadth of actionable customer data.
CRM Across the Wire,
Posted 19 Jun 2014
New Engagor Insights analytics feature channel-specific demographics and optimal timing tools.
CRM Across the Wire,
Posted 18 Jun 2014
Attensity Q lets companies view trending information through real-time data streams.
CRM Across the Wire,
Posted 16 Jun 2014
Multichannel customer journeys can make or break your business.
Viewpoints,
Posted 13 Jun 2014
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
CRM Across the Wire,
Posted 12 Jun 2014
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