Movie Web site and ticket retailer implements analytics to aid with internal reporting.
Secret of My Success,
Posted 01 May 2009
There's a lot going on inside the customer's head, whether you put it there or not. What are salespeople up against?
Magazine Features,
Posted 01 May 2009
Automating and optimizing work processes will boost the market for the foreseeable future.
Insight,
Posted 01 May 2009
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
Magazine Features,
Posted 01 May 2009
New research points to a growing but immature market, populated with "a great mass of junior analysts who…can get quite confused about the depth of all these issues."
CRM Featured News,
Posted 30 Apr 2009
The billing-as-a-service provider expands its platform to include 100 features, including a new taxation module.
CRM Featured News,
Posted 30 Apr 2009
RightNow Technologies unveils high-security software-as-a-service capabilities compliant with the Department of Defense's standards.
CRM Featured News,
Posted 29 Apr 2009
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
CRM Featured News,
Posted 29 Apr 2009
Demonstrate the value of marketing.
Viewpoints,
Posted 27 Apr 2009
With the release of Centricity 9.7, Envision Telephony extends tagging capabilities to all its customers.
CRM Featured News,
Posted 24 Apr 2009
With its latest edition, the software-as-a-service business intelligence vendor touts usability over features.
CRM Featured News,
Posted 24 Apr 2009
Protect your existing business, especially in tough times.
Viewpoints,
Posted 22 Apr 2009
And it's the one thing you need to get right.
Viewpoints,
Posted 22 Apr 2009
In a transaction valued at $7.4 billion, Big Red scoops up the software-and-services provider after Sun's failed negotiations with IBM.
CRM Featured News,
Posted 20 Apr 2009
Webtrends and Radian6 are the latest vendors to partner up for companies hoping to monitor and respond to online conversations.
CRM Featured News,
Posted 16 Apr 2009
Optimize sales resources through effective use of territory alignment.
Viewpoints,
Posted 15 Apr 2009
The strength of U.S. currency depresses revenue earnings abroad, but a forecast indicates that 2010 will bring a strong turnaround.
CRM Featured News,
Posted 14 Apr 2009
Automation, optimization, integration -- all critical to effective marketing, and all require technological involvement. Too bad the relationship between the two still has a few bugs.
CRM Featured News,
Posted 14 Apr 2009
"What marketing really needs to be doing is driving business," says a CMO Council executive.
CRM Featured News,
Posted 14 Apr 2009
|