Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
CRM Featured News,
Posted 03 Dec 2009
Customers aren't unreasonable, says author William Cusick -- they just make decisions without necessarily being able to articulate why.
Insight,
Posted 01 Dec 2009
Big brands and consumers alike see a newfound value in trust.
Insight,
Posted 01 Dec 2009
Analyzing churn helped the Internet service provider improve not just the targeting of its messages, but its overall customer retention as well
REAL ROI,
Posted 01 Dec 2009
You need more than just transaction data if you want to take action.
Connect,
Posted 01 Dec 2009
The research firm's list of technologies with the potential to significantly impact the enterprise in the next three years.
Web-Only Bonus Articles,
Posted 01 Dec 2009
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
CRM Featured News,
Posted 28 Nov 2009
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
CRM Featured News,
Posted 27 Nov 2009
New solution for online retailers brings the dressing room into the consumer's own home.
CRM Featured News,
Posted 18 Nov 2009
Accelerate customer-centric processes with software-as-a-service-based electronic signatures.
Viewpoints,
Posted 17 Nov 2009
The latest offering from the software-as-a-service vendor adds more pieces to further build out a comprehensive BI suite.
CRM Featured News,
Posted 16 Nov 2009
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
CRM Featured News,
Posted 15 Nov 2009
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
CRM Featured News,
Posted 15 Nov 2009
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
CRM Featured News,
Posted 15 Nov 2009
Sage Summit '09: Company executives describe the response to key industry trends, such as social media, cloud computing, and globalization.
CRM Featured News,
Posted 14 Nov 2009
Ad:Tech '09: eMarketer CEO relays social statistics and strategies and highlights a social customer case study.
CRM Featured News,
Posted 14 Nov 2009
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
CRM Featured News,
Posted 14 Nov 2009
Enterprise 2.0 '09: The concept may be mainstream enough to warrant having a conference in its name, but "enterprise 2.0" still faces criticism from industry skeptics who want to see results before they believe the hype.
CRM Featured News,
Posted 13 Nov 2009
Enterprise 2.0: Andrew McAfee, the man who coined the term "Enterprise 2.0," says the key to the transition involves sharing, not scaring.
CRM Featured News,
Posted 13 Nov 2009
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