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| Articles: Analytics |
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A new product from Bazaarvoice elevates the engagement of user-generated content through customer storytelling.
Daily News,
Posted 28 Jul 2008
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Daily News,
Posted 25 Jul 2008
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
Daily News,
Posted 25 Jul 2008
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
Daily News,
Posted 24 Jul 2008
What can we learn from how candidates are using SMS messaging?
Viewpoints,
Posted 24 Jul 2008
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
Daily News,
Posted 23 Jul 2008
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
Daily News,
Posted 22 Jul 2008
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
Daily News,
Posted 21 Jul 2008
A new Aberdeen report says profitability is dependent on repeat buyers and a focus on lifetime customer value.
Daily News,
Posted 18 Jul 2008
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Daily News,
Posted 17 Jul 2008
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
Daily News,
Posted 17 Jul 2008
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
Daily News,
Posted 15 Jul 2008
SPSS's latest release of statistics software aims to suit the novice, the expert -- and everyone in between.
Daily News,
Posted 15 Jul 2008
Segmentation marketing must be individually relevant.
Viewpoints,
Posted 15 Jul 2008
Apple's 3G update to its popular handheld has early support from big names in the industry, but little meat so far.
Daily News,
Posted 10 Jul 2008
Making BI ridiculously obvious.
Viewpoints,
Posted 10 Jul 2008
How to avoid them.
Viewpoints,
Posted 08 Jul 2008
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Daily News,
Posted 08 Jul 2008
Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.
Daily News,
Posted 07 Jul 2008
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