New app gives insight into mobile device users' every tap, touch, pinch, or scroll.
CRM Featured Articles,
Posted 22 May 2013
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
CRM Featured Articles,
Posted 22 May 2013
Interactions panelists say customers should be the center of all that happens in the contact center.
CRM Featured Articles,
Posted 15 May 2013
Announces new people, customer, money, and supplier strategy.
CRM Featured Articles,
Posted 15 May 2013
Insight uses big data and analytics to uncover business intelligence.
CRM Featured Articles,
Posted 15 May 2013
Unified dashboards and mobile additions deliver cross-channel analytics.
CRM Featured Articles,
Posted 15 May 2013
New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.
CRM Featured Articles,
Posted 15 May 2013
SAP says it can fuel "business-to-business-to-consumer" interactions.
CRM Featured Articles,
Posted 14 May 2013
The solution brings visitor feedback to life with video replays of real mobile sessions.
CRM Featured Articles,
Posted 14 May 2013
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
CRM Featured Articles,
Posted 07 May 2013
The contact center solution incorporates text analytics.
CRM Featured Articles,
Posted 07 May 2013
The index distinguishes between promoter and detractors and active and passive participants.
CRM Featured Articles,
Posted 06 May 2013
New Project Edition of Alteryx Strategic Analytics provides a way to drive data blending and analytic results.
CRM Featured Articles,
Posted 06 May 2013
App developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.
CRM Featured Articles,
Posted 03 May 2013
Focus on business outcomes driven by information and intelligence.
CRM Featured Articles,
Posted 03 May 2013
Product launch combines search, social customer support, and automated workflows.
CRM Featured Articles,
Posted 01 May 2013
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
CRM Featured Articles,
Posted 01 May 2013
Competitive advantage requires a multidimensional view of customers.
Insight,
Posted 01 May 2013
In a tight economy, companies must use VoC solutions for price sentiments.
Insight,
Posted 01 May 2013
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