Provides enhanced understanding and analysis of multichannel customer feedback data to bolster voice of the customer programs.
CRM Featured Articles,
Posted 19 Oct 2012
New offering includes mix-and-match options from 20 vendors.
CRM Featured Articles,
Posted 19 Oct 2012
Purchase behavior insights are key to customer retention.
Viewpoints,
Posted 19 Oct 2012
Allegiance Spotlight finds high-value insights in big datasets in seconds.
CRM Featured Articles,
Posted 18 Oct 2012
The solution is geared toward big data analysis in the Hadoop environment.
CRM Featured Articles,
Posted 18 Oct 2012
Deeply integrated Aster and Apache Hadoop solution delivers SQL and MapReduce analytics with unified system management.
CRM Featured Articles,
Posted 18 Oct 2012
The new customer experience management solution promises highly reliable and actionable metrics.
CRM Featured Articles,
Posted 17 Oct 2012
New app offers financial planning and analysis capabilities.
CRM Featured Articles,
Posted 16 Oct 2012
SAS Premier Business Leadership Series emphasizes real-time data processing.
CRM Featured Articles,
Posted 11 Oct 2012
Integrated platform ensures consistent customer service across channels.
CRM Featured Articles,
Posted 09 Oct 2012
Telephony and CRM integration designed to improve customer service and increase employee productivity.
CRM Featured Articles,
Posted 08 Oct 2012
The new release unifies the voice of the customer and analyzes agent performance across all channels of contact.
CRM Featured Articles,
Posted 05 Oct 2012
Give agents and customers a helping hand with marketing intelligence tools.
Viewpoints,
Posted 05 Oct 2012
Technology choices can fuel a company's success—or cement its failure.
Viewpoints,
Posted 05 Oct 2012
New offering by ex-Googler lets users identify and troubleshoot SEO problems.
CRM Featured Articles,
Posted 03 Oct 2012
AdLens users gain access to SiteCatalyst, AudienceManager, and more.
CRM Featured Articles,
Posted 02 Oct 2012
Cloud applications suite designed to optimize recurring revenue streams.
CRM Featured Articles,
Posted 02 Oct 2012
New product suite extends beyond online monitoring to deliver a technologically-advanced social market intelligence solution.
CRM Featured Articles,
Posted 02 Oct 2012
Unified contact center solutions provider gains analytic decisioning platform and top-tier client roster from the contact center analytics firm.
CRM Featured Articles,
Posted 28 Sep 2012
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