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Articles: Analytics
The company is bringing its big data integration and big data quality solutions to the EMC Greenplum platforms.
Offering provides complete user experience management for customers leveraging SAP solution-based environments.
New partnership centered on delivering online marketing metrics using web and mobile accessible BI dashboards.
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
The company will help financial institutions take action on customer complaints.
Updates to security and analytics include new permissions rules, recording integrations, and active directory enhancements.
New supervisor workflow, AV player for search/queries/evaluations, and tabbed interface round out the enhancements.
Enhancements include an interactive dashboard, emotional index scores, and offline research options
The free offering promises to change the way small businesses manage their online marketing and reputation.
New bundled voice of the customer solutions help decrease the cost and complexity for customer experience professionals.
The offering, enhanced by recent Fizzback and Merced acquisitions, enables enterprises to shape interactions as they occur and impact every stage of the interaction lifecycle.
Solution helps smartphone users determine the best way to reach customer service.
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
The latest in a suite of managed analytics services tracks agent desktop activitiy.
The acquisition further strengthens Big Blue's data analytics offerings.
Three leading Global 200 companies are leveraging the platform to accelerate digital engagement.
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
HP launches Social Enterprise Services to help organizations implement a social CRM program.
The pairing brings together sales data and analytics with brand advocacy programs.
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