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Articles: Analytics
Enhance CRM with online feedback analytics.
How the recession brought marketing and customer service closer together.
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
With its version of SAP BusinessObjects BI OnDemand, SAP targets the "casual user" with an integrated toolset that spans both on-demand and on-premise technologies.
With DataFlux Data Management Platform, the SAS subsidiary unites its data quality, data integration, and MDM product sets into one overarching platform.
The social business software vendor updates its platform and introduces a freemium model.
Direct navigation can have a direct impact on your results.
Convert up to 50 percent of abandoners with real-time follow-up.
It's not about every click, but every profitable click.
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
Two research reports outline the drivers of growth for open-source business intelligence -- and what customers can expect as the market matures.
RightNow Technologies helps Organic Valley feed information-hungry consumers
Possibilities and Potentialities—After the acquisition by IBM, SPSS executives and customers alike predict a bright future for predictive analytics.
Organizations want sales reps to have access to the right information at the most critical moments
Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk
BTM is heating up 2010.
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
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