destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
Daily News,
Posted 19 Aug 2008
Use "derived importance" to find out what matters most.
Viewpoints,
Posted 19 Aug 2008
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
Daily News,
Posted 15 Aug 2008
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Daily News,
Posted 14 Aug 2008
Integrating CRM can breathe new life into tired incentive programs.
Viewpoints,
Posted 14 Aug 2008
Affiliate Summit East '08: The head of Internet marketing company Ten Golden Rules shares the top 10 online trends -- and how to make them work for you.
Daily News,
Posted 13 Aug 2008
Affiliate Summit East '08: And 7 mistakes to avoid.
Daily News,
Posted 12 Aug 2008
The case for performing marketing optimization.
Viewpoints,
Posted 12 Aug 2008
In addition to those two vendors, Dun & Bradstreet's Purisma and Oracle UCM remain near the top of the research firm's latest report.
Daily News,
Posted 11 Aug 2008
Forrester Wave '08: The latest report on enterprise business intelligence shows SAP's BusinessObjects property in a tight race with three other respected vendors.
Daily News,
Posted 08 Aug 2008
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
Daily News,
Posted 07 Aug 2008
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Daily News,
Posted 06 Aug 2008
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
Daily News,
Posted 05 Aug 2008
Insight,
Posted 01 Aug 2008
Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.
Magazine Features,
Posted 01 Aug 2008
Too many companies are losing agents at an alarming rate, simply because they're often measuring, managing, and treating the wrong problems.
Front Office,
Posted 01 Aug 2008
A set of 5 rules to live by.
Viewpoints,
Posted 01 Aug 2008
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Daily News,
Posted 31 Jul 2008
Better customer information leads to higher retention rates.
Daily News,
Posted 29 Jul 2008
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