Business Problem: Failure to create actionable strategies from unstructured customer data.
Re:Tooling,
Posted 01 Oct 2008
Maximizing profit isn't about squeezing your customers dry; it's about charging them what's fair. Price optimization is no longer a chore or a secret technology—it's a competitive differentiator for those wise enough to explore it.
Magazine Features,
Posted 01 Oct 2008
One "s" stands for "service"—so provide some.
The Tipping Point,
Posted 01 Oct 2008
Data Integration Magic Quadrant '08: Informatica and SAP-Business Objects join Big Blue as the leading integrators.
Daily News,
Posted 30 Sep 2008
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
Daily News,
Posted 29 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Daily News,
Posted 25 Sep 2008
Oracle OpenWorld '08: Partnering with HP and Intel, the software giant introduces not one but two servers.
Daily News,
Posted 24 Sep 2008
Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
Daily News,
Posted 24 Sep 2008
Oracle OpenWorld '08: Intel's CEO addresses the fast-paced world of computing, an extended commitment with Oracle, and Green IT.
Daily News,
Posted 23 Sep 2008
A new Event Manager module aims to take the 'manual' out of manual labor.
Daily News,
Posted 23 Sep 2008
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Daily News,
Posted 22 Sep 2008
TreeHouse Interactive's channel management suite gets an overhaul in advance of integration with Oracle CRM On Demand.
Daily News,
Posted 17 Sep 2008
Gartner Web Innovation Summit '08: Computing on the Web today means community, collaboration, and consumerization.
Daily News,
Posted 16 Sep 2008
100 percent of companies surveyed by Aberdeen Group report either having customer experience management in place or planning on having it within 30 months.
Daily News,
Posted 12 Sep 2008
SAS Institute broadens its customer intelligence with a new analytics solution.
Daily News,
Posted 12 Sep 2008
The marketplace is demanding a new type of analytic platform.
Viewpoints,
Posted 11 Sep 2008
Gartner CRM Summit '08: Key takeaways include building upon the customer experience and embracing social trends; 90 percent of attendees report CRM budgets have either remained the same or increased over the past year.
Daily News,
Posted 11 Sep 2008
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
Daily News,
Posted 10 Sep 2008
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
Daily News,
Posted 09 Sep 2008
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