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Articles: Analytics
Call tracking and analytics provider brings call-tracking capabilities to SMS
Discover constantly mines all customer data, delivering always-on intelligence across the enterprise
Analytics is shifting from being 'in the business' to being 'the business' itself, embedded into operational processes and platforms and including predictive and prescriptive tools.
Spectrum Visual Insights blends Yellowfin's business intelligence platform with Pitney Bowes' Spectrum Customer Information Management platform.
RedPoint's customer data platform helps companies engage with consumers using their own profiles.
Act-On's Adaptive Journeys introduces a predictive engagement engine to help marketers personalize contacts.
Dun & Bradstreet helps sales and marketers with the launch of the D&B Hoovers sales acceleration platform.
Pegasystems' new AI-powered capabilities pull insight from the solutions agents rely on and identify processes that slow down daily activities. (Featured on SmartCustomerService.com.)
The Synchronoss Cloud Analytics Platform will generate insights from end-to-end data uniquely available to service providers.
Next Best Engagement analyzes each customer journey and helps predict and suggest additional relevant services in real time.
Decisioning Platform empowers retailers to manage data and generate audiences across channels.
Analysis of consumer information has become a complex, multistage process. Businesses need to understand each stage—and how they work together—to be competitive
Is industry analysis real, or is it doublespeak?
The collaboration aims to enable IBM clients to use existing and future investments in IBM storage to deploy Hadoop-based Big Data applications.
Information Builders grows its Analytics Accelerator Program with Avnet partnership.
The service aims to simplify and accelerate data integration.
Joint solution offers journey mapping based on qualitative research and quantitative analysis.
Instant Search enables users to analyze key drivers behind any social topic.
Artificial intelligence is about to go mainstream, so let's talk about what it is, and isn't
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