New methods for predicting customers' behavior are changing how we listen to them.
Voice of the Customer,
Posted 01 Feb 2013
Look to uplift modeling to predict customer actions.
Connect,
Posted 01 Feb 2013
Kirsten Bay takes on the job. Ian Bonner stays on as chairman of the board.
Daily News,
Posted 31 Jan 2013
The deal will deliver strategic customer analytics solutions.
Daily News,
Posted 31 Jan 2013
The cloud-based offering addresses growing market demand and customer need for flexibility
Daily News,
Posted 30 Jan 2013
The deal accelerates Genesys' workforce optimization solutions.
Daily News,
Posted 29 Jan 2013
Now that you've got it, here's what to do with it.
Viewpoints,
Posted 25 Jan 2013
New feature makes multichannel data analysis and reporting easier for marketers.
Daily News,
Posted 24 Jan 2013
Marketers get greater insights and analytic capabilities.
Daily News,
Posted 24 Jan 2013
Insight-To-Action lets businesses integrate social conversations into CRM systems.
Daily News,
Posted 23 Jan 2013
[24]7 Assist blends chat with big data and predictive capabilities.
Daily News,
Posted 22 Jan 2013
Analytics designed to help companies get more proactive with agent performance.
Daily News,
Posted 17 Jan 2013
New research from Forrester shows customer service hasn't improved all that much in the past year.
Daily News,
Posted 15 Jan 2013
Revoo Insights uncovers opportunities, trends, and issues, allowing businesses to accelerate responses to customer needs.
Daily News,
Posted 15 Jan 2013
Turn seasonal shoppers into loyal customers.
Viewpoints,
Posted 11 Jan 2013
At global news event, SAP debuts its high-speed Business Suite.
Daily News,
Posted 10 Jan 2013
Merger to provide clients with expanded content strategy, creation, distribution, and analytics services.
Daily News,
Posted 07 Jan 2013
Deliver the engagement process consumers seek.
Viewpoints,
Posted 04 Jan 2013
Premier Business Leadership Series 2012 foretells the future of big data.
Insight,
Posted 01 Jan 2013
|