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| Articles: Analytics |
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New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Daily News,
Posted 23 Oct 2008
MDM Summit '08: Vendors and customers bemoan the growing pains of master data management -- and revel in its growth spurt.
Daily News,
Posted 20 Oct 2008
MDM Summit '08: Master data management isn't easy, but experts believe there's never been a better time to get started.
Daily News,
Posted 20 Oct 2008
Overall, 25 percent of online visitors will click a text link first; younger consumers, however, may be more graphically inclined.
Daily News,
Posted 19 Oct 2008
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Daily News,
Posted 19 Oct 2008
Consona Connect '08: Say goodbye to the names Knova and Onyx -- the two are joining forces under Consona CRM.
Daily News,
Posted 19 Oct 2008
Teradata Partners '08: Regardless of what you ask, customers tend to be averse to opting in or out -- in fact, they often prefer not to opt at all.
Daily News,
Posted 15 Oct 2008
Teradata Partners '08: With product enhancements galore, the enterprise data warehousing company kicks off its annual conference with a commitment to collective intelligence.
Daily News,
Posted 15 Oct 2008
Are misdirected sales incentives putting your brand at risk?
Viewpoints,
Posted 14 Oct 2008
This trio lets you do more for less cost.
Viewpoints,
Posted 10 Oct 2008
The acquisition means a greater project portfolio management breadth for Big Red's enterprise PPM suite.
Daily News,
Posted 10 Oct 2008
Eloqua Experience '08: Charlene Li, the co-author of "Groundswell" and former Forrester Research analyst, offers simple advice for taking on social media: Just do it.
Daily News,
Posted 10 Oct 2008
RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says.
Daily News,
Posted 08 Oct 2008
DataFlux Ideas '08: Business needs to join technology to put the "management" back in "data management."
Daily News,
Posted 08 Oct 2008
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
Daily News,
Posted 07 Oct 2008
New research shows consistent disappointment with indirect methods—and explains why.
Daily News,
Posted 06 Oct 2008
Points to consider in making the right decision.
Viewpoints,
Posted 02 Oct 2008
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Daily News,
Posted 02 Oct 2008
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
Daily News,
Posted 01 Oct 2008
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