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Articles: Analytics
Integrated technologies hold great promise for the future of CRM.
Strategies for gaining a competitive edge.
nBA's Pulse social intelligence software monitors social conversations in real rime.
Zendesk Insights lets companies measure the effectiveness of their customer support, benchmark themselves against industry peers, and better understand their customers.
The patented technology separates media infrastructure from the application functionality of contact center software.
FirstRain's Personal Business Analytics for Salesforce1 will be generally available next month.
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
New alliance aims to provide enhanced data analytics for real-time decision making.
Seventy-nine percent don't see their companies as ready to make the digital shift.
New Gainsight Connect integration broadens the breadth of actionable customer data.
New Engagor Insights analytics feature channel-specific demographics and optimal timing tools.
Attensity Q lets companies view trending information through real-time data streams.
Multichannel customer journeys can make or break your business.
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
The set of six open-source applications enables developers to build custom enterprise apps.
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
The tool promises to make close rate predictions with 80 percent accuracy.
Speed of SAP HANA is one route to better customer and employee experiences.
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