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| Articles: Analytics |
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Exclusive First Look: A new Forrester Research report, due out on Wednesday, shows an industry segment lurching through a tricky middle stage, but one that will continue to blossom in coming years.
Daily News,
Posted 26 May 2009
As the iPhone App Store emerges as a significant brand-building platform, the phrase "There's an app for that" has become a catchphrase for consumers and businesses alike. But is it the right place for you?
Daily News,
Posted 26 May 2009
Segmentation and analytics drive revenue generation and loyalty.
Viewpoints,
Posted 25 May 2009
Where 2.0 '09: As geolocation expands beyond mere mapping technology, location data can provide sociological insight -- but it also represents a significant risk to privacy.
Daily News,
Posted 22 May 2009
The vendor's packaged solutions target three specific pain points in the contact center.
Daily News,
Posted 22 May 2009
The provider of lead-generation solutions unveils Demandbase Professional 2.0 to help B2Bs target the right people at the right time.
Daily News,
Posted 22 May 2009
International AAAI Conference on Weblogs and Social Media '09: Using the digital to explain the analog.
Daily News,
Posted 20 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
Content and customers come in many varieties.
Viewpoints,
Posted 20 May 2009
Achieve your goals with econometrics and optimization models.
Viewpoints,
Posted 18 May 2009
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
Daily News,
Posted 16 May 2009
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Daily News,
Posted 16 May 2009
The analysis of recorded customer interactions promises to help build better customer service strategies.
Daily News,
Posted 15 May 2009
SAPPHIRE '09: Keynote addresses by several SAP executives reflect the company's desire to quickly deliver business value for companies during the downturn.
Daily News,
Posted 14 May 2009
The email marketing vendor brings social capabilities to the inbox, and has reasons of its own to celebrate.
Daily News,
Posted 14 May 2009
Address the mess to improve your appearance in customers' eyes.
Viewpoints,
Posted 13 May 2009
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
Daily News,
Posted 12 May 2009
Analyzing the gap between what executives promise and what their companies deliver.
Viewpoints,
Posted 11 May 2009
The three-company roll-up aims to enhance customer service by using voice-of-the-customer feedback.
Daily News,
Posted 08 May 2009
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