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Articles: Analytics
The platform aims to enable businesses to transform voices and opinions into actionable data.
Companies that view the technology as a threat instead of an asset risk failing to see all the ways artificial intelligence can help grow your business.
The offering aims to empower the mobile workforce with new intelligence and insights.
The services aim to help companies quickly build, test, and implement solutions on the Leonardo platform.
CRM systems are made even more powerful by adding predictive analytics, but you have to make sure your data is up to the challenge.
New version features machine learning, AI integration, predictive analytics, custom data connectors, enhanced color palettes, and more.
They want information relevant to them, served up their way, not yours
The middle of the funnel brings with it new opportunities
Consumers today expect instant gratification, and trends fade as quickly as they begin. To stay relevant and on target, brands must move beyond traditional methods of gathering customer feedback.
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform. (Featured on SmartCustomerService.com.)
Bright Pattern's new contact center applications add the cognitive power of IBM Watson for sentiment screening. (Featured on SmartCustomerService.com.)
Speakers touted the benefits of homing in on the segment of customers with the greatest lifetime value.
Marketers can act on intelligent insights from Xia's continuous analysis of historical and real-time social posts and interactions.
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
DialogTech is the first call tracking provider in the Yext App Directory, helping marketers measure the impact of phone calls from online listings.
Nepa will begin providing consumer and Facebook insights to new U.S. clients.
The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.
The partnership will enable ecommerce businesses to unlock the power of their data.
The release puts delivers advanced analytics 'into the hands of every CRM user.'
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