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Articles: Analytics
How to evaluate your company's readiness
Global contact center technology provider upgrades its remote and mobile management tool.
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
The company expects platform-wide reporting to enhance the performance of contact center operations.
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Vovici 6 Enterprise Feedback Management Platform interface comes in 11 new languages.
SHOP gives e-tailers visibility into the types of shoppers that visit their sites.
Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
The solution set, part of its Impact 360 product suite, combines all sources of customer interaction data into a single platform.
Four techniques that can generate award-winning customer satisfaction results
The new software solution combines analytics, interaction automation, and personalization across channels.
To make the best use of your time and your company's CRM investments, you must measure what you manage.
While some solutions are free, marketers sacrifice time and rich analysis
Technologies blend data from different sources, emotional states, and moments in time
The whole exceeds the sum of the parts
Suites embrace analytics, debunk idea core components are commodities
New SaaS app helps SugarCRM customers measure sales effectiveness.
Email and social marketing software provider integrates online relationship marketing technologies.
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
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