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Articles: Analytics
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
DMG research shows innovation and growth to continue in the WFO market through 2013.
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
The addition of data intelligence services strengthens Convio's enterprise offering.
A food processing equipment company finds that success tastes best when sales and service are served on the same plate
The new solution is powered by social intelligence for real-time promotions.
The research firm continues its focus on actionable input to clients' decisions and public sector research.
New Genesys Workforce Optimization suite tightly integrates intelligent routing for customer-centric business outcomes
Contact center surveying/enterprise feedback is a vital first step
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
The company gains the agility and efficiency to deliver next best actions across all customer channels.
The Raiser's Edge improves fundraising, communications, and supporter identification.
Customer analytics are emerging as a competitive advantage.
Identifying a few dropped signals enables Telvista to filter out more of the noise in its agent-training processes.
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