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Articles: Analytics
Contact center surveying/enterprise feedback is a vital first step
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
The company gains the agility and efficiency to deliver next best actions across all customer channels.
The Raiser's Edge improves fundraising, communications, and supporter identification.
Customer analytics are emerging as a competitive advantage.
Identifying a few dropped signals enables Telvista to filter out more of the noise in its agent-training processes.
Don't just store your customer data—use it
The company snatches the cloud-based integrated marketing software vendor for $525 million.
Marketers seek to tear down channel silos to improve customer data and build better campaigns
Of those, 2.6 billion are completed, according to Vovici research.
A provider of performance management software improves its own marketing performance
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Why skill alone will never lead to sales success.
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
Medallia's text analytics solution brings unstructured data analysis to organizations.
Verint's Customer Interaction Analytics portfolio includes text and sentiment analytics.
Voice Experience Manager allows businesses to a identify a caller before they enter the IVR maze
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
In Part 2 of its study, Evoke CRM study ranks the most social CRM companies on the Web.
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