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Articles: Analytics
The new predictive analytics software incorporates social media activity into every business decision.
Advancements incorporate Vovici's Enterprise Feedback Management solution.
The beta release uniquely captures and visualizes how users navigate mobile sites.
New solutions analyze why callers do what they do and what to do to address their concerns.
Latest upgrade lets users analyze data on the cloud in less time.
Caller First Analytics and location-based dashboards let users view call center data on the go.
Software giant builds out deeper cloud social offerings
Features include enhanced support for Hadoop and stronger analytics for marketers
Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.
More contact centers will deploy technologies in 2012.
More companies are wising up to these applications' benefits.
Features include real time insights, analytics, and mobile capabilities.
Webtrends Advanced Analytics is now certified for integration with SAP applications to provide rich insights into campaign effectiveness, commerce, and online customer service.
Big data strategy will play dominant role for company through 2015
The company is bringing its big data integration and big data quality solutions to the EMC Greenplum platforms.
Offering provides complete user experience management for customers leveraging SAP solution-based environments.
New partnership centered on delivering online marketing metrics using web and mobile accessible BI dashboards.
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
The company will help financial institutions take action on customer complaints.
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