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Articles: Analytics
Upgrade includes enhanced analytics and self-service features.
New social media tool brings true customer service key performance indicators to Facebook and Twitter.
An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool.
The text analytics solution pulls chat transcript data and data from email, social media, call transcripts, the Web, and more.
New tool reveals hidden B2B expenses.
The latest version of delivers more data connectors, new predictive analytics tools, and deeper customer insights.
The integration of cloud-based applications delivers better insight into contact center performance.
New enhancements are released for its core BI platform; other additions include a new cloud-based option and an application that can analyze consumer Facebook data.
Latest version of BI Suite features interactive reporting for everyone
Acquisition expands digital and cross-media research offerings.
Builds on technology connecting brands and marketing partners through voice channels
A host of innovations are adding new dimensions.
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
Uncover data patterns to unlock revenue.
Attensity Pipeline powers real-time social media analytics and engagement.
The deal makes business intelligence available for resource-strapped organizations.
New capabilities are part of the company's voice of the customer analytics portfolio.
Business intelligence and dashboarding apps are now available for Apple mobile devices.
Offering will include peer-based analyses, shared security threat alerts, and more
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