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Articles: Analytics
New product integrates with MS Outlook/Exchange shared mailboxes to speed up customer service, reduce costs, and increase responsiveness.
New self-service analytics offers insight into the effectiveness of support forums.
New solution builds on the company's analytics and engagement solutions with industry-specific reports and dashboards.
The new solution leverages new SAP technologies to lower costs and boosts performance.
New effort includes plans to combine contact center and process analysis offerings.
The n ew version of Plum Survey provides market researchers and enterprises with a multimodal survey platform ideal for data collection.
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
The company's new Pinpoint Suite is designed to drive management action and improve performance at every level.
New features make customer engagements via Twitter even easier.
The upgrade includes connectors to Twitter and JIRA, multi-role administration, and additional language support.
New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Combined offering enables B2B marketers to leverage real-time business identity data to tailor site content for each visitor.
The deal extends Oracle's reach into unstructured data management.
The new version includes new survey authoring choices and publishable PDF dashboards.
SAP provides freedom to analyze data at a lower cost with SAP BusinessObjects BI OnDemand Solution
New metrics include Share Rate, Clickback Rate, and Social Reach help marketers better understand the reach and virality of their marketing campaigns and identify people who drive the most social traffic and conversions.
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Eureka 8.0 offers 100 percent coverage, objective and immediate assessment, and results complemented with easily configurable dashboards and scorecards.
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