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Articles: Analytics
A host of innovations are adding new dimensions.
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
Uncover data patterns to unlock revenue.
Attensity Pipeline powers real-time social media analytics and engagement.
The deal makes business intelligence available for resource-strapped organizations.
New capabilities are part of the company's voice of the customer analytics portfolio.
Business intelligence and dashboarding apps are now available for Apple mobile devices.
Offering will include peer-based analyses, shared security threat alerts, and more
The new predictive analytics software incorporates social media activity into every business decision.
Advancements incorporate Vovici's Enterprise Feedback Management solution.
The beta release uniquely captures and visualizes how users navigate mobile sites.
New solutions analyze why callers do what they do and what to do to address their concerns.
Latest upgrade lets users analyze data on the cloud in less time.
Caller First Analytics and location-based dashboards let users view call center data on the go.
Software giant builds out deeper cloud social offerings
Features include enhanced support for Hadoop and stronger analytics for marketers
Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.
More contact centers will deploy technologies in 2012.
More companies are wising up to these applications' benefits.
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