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Articles: Analytics
Organizations can now apply analytics to the social business initiatives.
Analytics add power to the company's SaaS-based help desk and customer support app.
Data analytics and strategy consultancy strengthens Social Customer Insights solution
A valuable application increases its role
Here's how to measure and test your way to better results.
Free reports powered by GoodData illustrate opportunities to improve lead flow.
Integrated text analytics is a new feature of Vovici Enterprise Feedback Management.
Confirmit Mobile Survey On-Demand Application (SODA) provides real-time results; enables companies to engage customers at the point of the experience
Joint solution offers enhanced social media monitoring and analytics
The deal expands IBM's cloud-based analytics offerings and beefs up its Smarter Commerce portfolio.
New features include more detailed reports, stats, and data filters
The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
Collaboration enables companies to transform customer feedback into actionable insight.
Joint offering provides real-time brand lift analytics and optimization within video.
The new version offers more detailed analytics and metrics to measure agent performance and the customer experience.
The company releases Clarabridge Navigator text and sentiment analytics software in German and Russian.
New research from the Temkin Group suggests companies are using the metrics data they collect.
New product integrates with MS Outlook/Exchange shared mailboxes to speed up customer service, reduce costs, and increase responsiveness.
New self-service analytics offers insight into the effectiveness of support forums.
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