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Articles: Analytics
Gripevine lets consumers post complaints and have them brought to the company for resolution.
Beta version includes data integration, actionable reports, and segmentation strategies.
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
New offerings deliver in-memory analytics through the SAP Hana platform.
SparkScore helps companies identify "promoters" and "detractors" in social media comments.
Business analytics return $10.66 for every dollar spent; CRM systems return $5.60.
The partnership brings together speech analytics and a customer experience management solution for contact centers.
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
Out-of-the-box solution for analysis and measurement of the customer experience accelerates actionable insights.
Database integration and transaction automation are built in to improve the quality and efficiency of every customer interaction.
Sensor technology and analytics platform aggregate customer in-store data.
Organizations can now apply analytics to the social business initiatives.
Analytics add power to the company's SaaS-based help desk and customer support app.
Data analytics and strategy consultancy strengthens Social Customer Insights solution
A valuable application increases its role
Here's how to measure and test your way to better results.
Free reports powered by GoodData illustrate opportunities to improve lead flow.
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