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| Articles: Analytics |
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The measurements you track are an indication of the customer relationships you want to have.
Customer Centricity,
Posted 01 Oct 2009
With incomplete information, some hazards can be deadly.
Viewpoints,
Posted 01 Oct 2009
If your goal is to launch a viral campaign simply to increase your brand awareness, you're flirting with danger.
Front Office,
Posted 01 Oct 2009
Shop.org Annual Summit '09: With 90 percent of households reporting a reduction in shopping,
Daily News,
Posted 28 Sep 2009
Shop.org Annual Summit '09: A record number of attendees gather to learn strategies for the changing e-commerce landscape.
Daily News,
Posted 28 Sep 2009
More retail merchants are on Facebook and Twitter than they are employing customer reviews and viral videos, according to a survey by The E-tailing Group.
Daily News,
Posted 23 Sep 2009
Nurturing customers with analytics.
Viewpoints,
Posted 21 Sep 2009
Social business solutions company adds social monitoring to its offering and aims to enable collaboration and engagement.
Daily News,
Posted 19 Sep 2009
Survey results of more than 40,000 American households shows that technology will continue to see strong adoption in daily life.
Daily News,
Posted 19 Sep 2009
DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
Daily News,
Posted 19 Sep 2009
Looking to streamline operations and reduce cost, Clearwell unveils a bolstered, fully integrated platform.
Daily News,
Posted 19 Sep 2009
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
Daily News,
Posted 17 Sep 2009
Gartner CRM Summit '09, Day 1: CRM analyst Michael Maoz says not only are consumers losing trust in corporations, but they are managing more aspects of the relationship.
Daily News,
Posted 17 Sep 2009
The social media monitoring company extends its truCast Suite and segments its capabilities based on user needs.
Daily News,
Posted 17 Sep 2009
Pundits say the $1.8 billion deal — uniting a provider of development platforms with arguably the predominant player in Web analytics — has the potential to finally make measurement a powerful aspect of interactive media.
Daily News,
Posted 16 Sep 2009
The CRM vendor scoops up a social networking and community platform provider for $6 million to expand its social CRM offerings.
Daily News,
Posted 09 Sep 2009
A new survey shows the importance of CRM to customer loyalty.
Viewpoints,
Posted 07 Sep 2009
Aberdeen Group fleshes out the top reasons for business intelligence investments among small-to-midsize businesses.
Daily News,
Posted 07 Sep 2009
Enough with the promotions, customers demand better service.
Daily News,
Posted 07 Sep 2009
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