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Articles: Analytics
Confirmit Mobile Survey On-Demand Application (SODA) provides real-time results; enables companies to engage customers at the point of the experience
Joint solution offers enhanced social media monitoring and analytics
The deal expands IBM's cloud-based analytics offerings and beefs up its Smarter Commerce portfolio.
New features include more detailed reports, stats, and data filters
The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
Collaboration enables companies to transform customer feedback into actionable insight.
Joint offering provides real-time brand lift analytics and optimization within video.
The new version offers more detailed analytics and metrics to measure agent performance and the customer experience.
The company releases Clarabridge Navigator text and sentiment analytics software in German and Russian.
New research from the Temkin Group suggests companies are using the metrics data they collect.
New product integrates with MS Outlook/Exchange shared mailboxes to speed up customer service, reduce costs, and increase responsiveness.
New self-service analytics offers insight into the effectiveness of support forums.
New solution builds on the company's analytics and engagement solutions with industry-specific reports and dashboards.
The new solution leverages new SAP technologies to lower costs and boosts performance.
New effort includes plans to combine contact center and process analysis offerings.
The n ew version of Plum Survey provides market researchers and enterprises with a multimodal survey platform ideal for data collection.
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
The company's new Pinpoint Suite is designed to drive management action and improve performance at every level.
New features make customer engagements via Twitter even easier.
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