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Articles: Analytics
Caller First Analytics and location-based dashboards let users view call center data on the go.
Software giant builds out deeper cloud social offerings
Features include enhanced support for Hadoop and stronger analytics for marketers
Analytics Engine maps customer behavior to business drivers, unifies trends and predictions across departmental functions.
More contact centers will deploy technologies in 2012.
More companies are wising up to these applications' benefits.
Features include real time insights, analytics, and mobile capabilities.
Webtrends Advanced Analytics is now certified for integration with SAP applications to provide rich insights into campaign effectiveness, commerce, and online customer service.
Big data strategy will play dominant role for company through 2015
The company is bringing its big data integration and big data quality solutions to the EMC Greenplum platforms.
Offering provides complete user experience management for customers leveraging SAP solution-based environments.
New partnership centered on delivering online marketing metrics using web and mobile accessible BI dashboards.
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
The company will help financial institutions take action on customer complaints.
Updates to security and analytics include new permissions rules, recording integrations, and active directory enhancements.
New supervisor workflow, AV player for search/queries/evaluations, and tabbed interface round out the enhancements.
Enhancements include an interactive dashboard, emotional index scores, and offline research options
The free offering promises to change the way small businesses manage their online marketing and reputation.
New bundled voice of the customer solutions help decrease the cost and complexity for customer experience professionals.
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