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Articles: Analytics
The free offering promises to change the way small businesses manage their online marketing and reputation.
New bundled voice of the customer solutions help decrease the cost and complexity for customer experience professionals.
The offering, enhanced by recent Fizzback and Merced acquisitions, enables enterprises to shape interactions as they occur and impact every stage of the interaction lifecycle.
Solution helps smartphone users determine the best way to reach customer service.
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
The latest in a suite of managed analytics services tracks agent desktop activitiy.
The acquisition further strengthens Big Blue's data analytics offerings.
Three leading Global 200 companies are leveraging the platform to accelerate digital engagement.
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
HP launches Social Enterprise Services to help organizations implement a social CRM program.
The pairing brings together sales data and analytics with brand advocacy programs.
Research from Satmetrix reveals small and midsized companies lag behind large businesses in customer experience management (CEM) initiatives.
New solutions let marketers track customer sentiment in videos and more
Portrait Explorer helps companies simplify the process of customer data analysis.
New software offers advanced analytics, integration capabilities
Solution designed to improve rep decisioning, follow-through using contextual recommendations
Text BI allows companies to make sense of unstructured data from many sources.
Dashboard lets marketers streamline search and social marketing data
Digital solutions are designed with in-store sales and customer experience in mind.
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