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Articles: Analytics
HP launches Social Enterprise Services to help organizations implement a social CRM program.
The pairing brings together sales data and analytics with brand advocacy programs.
Research from Satmetrix reveals small and midsized companies lag behind large businesses in customer experience management (CEM) initiatives.
New solutions let marketers track customer sentiment in videos and more
Portrait Explorer helps companies simplify the process of customer data analysis.
New software offers advanced analytics, integration capabilities
Solution designed to improve rep decisioning, follow-through using contextual recommendations
Text BI allows companies to make sense of unstructured data from many sources.
Dashboard lets marketers streamline search and social marketing data
Digital solutions are designed with in-store sales and customer experience in mind.
Tool lets marketers leverage multiple data points for campaign creation
Integration offers embedded analytics, reporting, and data visualization capabilities
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
New release allows business users on the go access opportunities big data reveals.
New features include banner ad testing capabilities and performance analytics.
Program makes it easier for Cisco enterprise and contact center customers to improve performance through advanced Calabrio recording applications with Cisco MediaSense
NICE selected for its suite of analytics-based business solutions and Workforce Optimization products.
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
The two vendors combine to offer a fully integrated hosted solution.
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