Organizations want sales reps to have access to the right information at the most critical moments
Re:Tooling,
Posted 11 Feb 2010
Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk
Scouting Report,
Posted 10 Feb 2010
BTM is heating up 2010.
Viewpoints,
Posted 05 Feb 2010
After weeks of rampant speculation -- and just six days after Informatica and Siperian dashed to the altar -- IBM and Initiate finally tie the knot, adding yet another variety of master data management to Big Blue's arsenal, and extending its reach into the healthcare and public sectors.
Daily News,
Posted 03 Feb 2010
"This acquisition rounds out our MDM strategy beautifully," says Informatica's CMO.
Daily News,
Posted 02 Feb 2010
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
Web-Only Bonus Articles,
Posted 01 Feb 2010
The purchase allows the life sciences CRM vendor to increase the breadth of its OneKey healthcare data.
Daily News,
Posted 30 Jan 2010
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Daily News,
Posted 30 Jan 2010
Enterprise solution provider is keeping busy with a new edition as well as a new addition.
Daily News,
Posted 30 Jan 2010
With its Extended Customer View for financial services firms, the MDM vendor — acquired today by Informatica for $130 million — puts the emphasis on relationship-based insights.
Daily News,
Posted 28 Jan 2010
In the pursuit of consumer sentiment, has the industry skipped over speech analytics and jumped on the social media bandwagon?
Insight,
Posted 26 Jan 2010
What history—and a survey of current behavior—can teach us about the threat to customer loyalty.
The Tipping Point,
Posted 26 Jan 2010
Organizations must change their mission and culture to benefit from new technologies.
Customer Centricity,
Posted 26 Jan 2010
Knowing where consumers are can reveal a lot about who they are.
Magazine Features,
Posted 26 Jan 2010
To get back to more personalized content, companies are discovering geolocation technologies.
Re:Tooling,
Posted 26 Jan 2010
You can't know where you are unless you look—and look hard.
Reality Check,
Posted 26 Jan 2010
Properly built, an online community can generate engagement and two-way dialogue.
Viewpoints,
Posted 21 Jan 2010
The social media monitoring company announces new sentiment analysis technology for its customers.
Daily News,
Posted 20 Jan 2010
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
Daily News,
Posted 19 Jan 2010
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