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Articles: Analytics
A three-part framework for making data work for your business.
Focus on the right data to improve B2B market conversion rates.
Analytics powered WFO applications arm contact centers with interaction intelligence.
Clarabridge 5.5 provides intelligent customer response and engagement in real time.
The new application features in-depth team management and analytics.
The solution fully unifies structured survey data and unstructured text.
Helps enterprises analyze internal resources, performance, and customer impact.
SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.
More organizations are leveraging psychographic data to forecast positive—and negative—results.
A Forrester report highlights big data challenges companies face.
Companies get savvier at finding the hottest leads.
Why some traditional performance metrics are wrong and what you need to evaluate now.
VF Corporation gains more customer insight and a faster workflow with Alteryx.
Phone.com enters into an agreement to use VoodooVox's platform in customer experience applications.
SocialChorus integrates with Viralheat API to measure sentiment analysis for large-scale advocate marketing programs and influencer-generated content.
Provides enhanced understanding and analysis of multichannel customer feedback data to bolster voice of the customer programs.
New offering includes mix-and-match options from 20 vendors.
Purchase behavior insights are key to customer retention.
Allegiance Spotlight finds high-value insights in big datasets in seconds.
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