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Articles: Analytics
LogMyCalls will now provide service to hundreds of new large call analytics clients.
Business intelligence professionals must become agile change agents.
A symbiotic relationship is key to a successful business intelligence ecosystem.
The future of IT calls for boldness and a bimodal approach.
New app guides account-based marketing using predictive analytics.
Datawatch's new platform is an enterprise solution for self-service data preparation and visual data discovery.
IVR Journey Analytics presents a visual map of everything that happens within IVR interactions. (Featured on SpeechTechMag.com.)
Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions.
Pulse expands cloud-based CRM vendor's customer insights.
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
The tool offers predictive guidance for closing sales.
Look beyond traditional benchmarking processes.
Businesses can now use Marketo's marketing and customer data to gain insights across functions in Microsoft Power BI.
VPI Intelligence is an analytics and business intelligence platform for contact centers.
The pricing optimization platform will give B2B users more control over price fluctuation.
Day 1 sessions highlight new releases and integrations for Dynamics CRM.
Amid inspirational celebrity messages, Adobe delivers solutions for the Internet of Things.
The vendor prepares for an era where 'the product is the marketing.'
Partnership brings together Lattice's predictive analysis with Profound's business intelligence to help companies better predict buying patterns.
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