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Articles: Analytics
The new customer experience management solution promises highly reliable and actionable metrics.
New app offers financial planning and analysis capabilities.
SAS Premier Business Leadership Series emphasizes real-time data processing.
Integrated platform ensures consistent customer service across channels.
Telephony and CRM integration designed to improve customer service and increase employee productivity.
The new release unifies the voice of the customer and analyzes agent performance across all channels of contact.
Give agents and customers a helping hand with marketing intelligence tools.
Technology choices can fuel a company's success—or cement its failure.
New offering by ex-Googler lets users identify and troubleshoot SEO problems.
AdLens users gain access to SiteCatalyst, AudienceManager, and more.
Cloud applications suite designed to optimize recurring revenue streams.
New product suite extends beyond online monitoring to deliver a technologically-advanced social market intelligence solution.
Unified contact center solutions provider gains analytic decisioning platform and top-tier client roster from the contact center analytics firm.
Technology enhancements make business and sales data more easily accessible.
HP Transformation Services-CEM is designed to help improve operational efficiency in the contact center.
Upgrade includes publishing, content filter, workflow management features, and more.
Improving B2B sales forecast accuracy is simpler than it seems.
Principles for consumers can be applied to business clients as well.
IBM analytics helps cities measure and make sense of public opinions expressed in social media.
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