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Articles: Analytics
New feature makes multichannel data analysis and reporting easier for marketers.
Marketers get greater insights and analytic capabilities.
Insight-To-Action lets businesses integrate social conversations into CRM systems.
[24]7 Assist blends chat with big data and predictive capabilities.
Analytics designed to help companies get more proactive with agent performance.
New research from Forrester shows customer service hasn't improved all that much in the past year.
Revoo Insights uncovers opportunities, trends, and issues, allowing businesses to accelerate responses to customer needs.
Turn seasonal shoppers into loyal customers.
At global news event, SAP debuts its high-speed Business Suite.
Merger to provide clients with expanded content strategy, creation, distribution, and analytics services.
Deliver the engagement process consumers seek.
Premier Business Leadership Series 2012 foretells the future of big data.
Companies lack the skills to manage the barrage of information.
Improve customer value to boost profitable growth.
Look to custom sales protocols to expedite sales and improve productivity.
Digital marketers are now empowered with real-time performance analytics and clear recommendations for maximum yield from every dollar, for every client.
Cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences.
Predictive analysis of transactional data improves sales performance.
Combination of Crimson Hexagon's ForSight Platform and Klout Scores allow customers to understand the impact of marketing and business programs with key individuals.
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