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Articles: Analytics
Insight uses big data and analytics to uncover business intelligence.
Unified dashboards and mobile additions deliver cross-channel analytics.
New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.
SAP says it can fuel "business-to-business-to-consumer" interactions.
The solution brings visitor feedback to life with video replays of real mobile sessions.
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
The contact center solution incorporates text analytics.
The index distinguishes between promoter and detractors and active and passive participants.
New Project Edition of Alteryx Strategic Analytics provides a way to drive data blending and analytic results.
App developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.
Focus on business outcomes driven by information and intelligence.
Product launch combines search, social customer support, and automated workflows.
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
Competitive advantage requires a multidimensional view of customers.
In a tight economy, companies must use VoC solutions for price sentiments.
Unlock customer insights that increase sales.
Valuable takeaways from leading-practice companies.
InsideView helps the language learning company uncover new prospects.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
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