Adapting to a new marketing structure
Viewpoints,
Posted 18 Mar 2011
The technologies will play a bigger role in everyday business processes and mobile devices
Reality Check,
Posted 17 Mar 2011
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
Daily News,
Posted 14 Mar 2011
DMG research shows innovation and growth to continue in the WFO market through 2013.
Daily News,
Posted 10 Mar 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Daily News,
Posted 09 Mar 2011
Magazine Features,
Posted 02 Mar 2011
Magazine Features,
Posted 01 Mar 2011
Magazine Features,
Posted 01 Mar 2011
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
Daily News,
Posted 18 Feb 2011
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
Daily News,
Posted 09 Feb 2011
The addition of data intelligence services strengthens Convio's enterprise offering.
Daily News,
Posted 01 Feb 2011
A food processing equipment company finds that success tastes best when sales and service are served on the same plate
REAL ROI,
Posted 01 Feb 2011
The new solution is powered by social intelligence for real-time promotions.
Daily News,
Posted 28 Jan 2011
The research firm continues its focus on actionable input to clients' decisions and public sector research.
Daily News,
Posted 28 Jan 2011
New Genesys Workforce Optimization suite tightly integrates intelligent routing for customer-centric business outcomes
Daily News,
Posted 25 Jan 2011
Contact center surveying/enterprise feedback is a vital first step
Scouting Report,
Posted 25 Jan 2011
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
Daily News,
Posted 19 Jan 2011
The company gains the agility and efficiency to deliver next best actions across all customer channels.
Daily News,
Posted 11 Jan 2011
The Raiser's Edge improves fundraising, communications, and supporter identification.
Daily News,
Posted 07 Jan 2011
|