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Articles: Analytics
Solution expands big business insight to smaller organizations.
IBM Smarter Commerce speakers tout the importance of the customer.
New app gives insight into mobile device users' every tap, touch, pinch, or scroll.
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
Interactions panelists say customers should be the center of all that happens in the contact center.
Announces new people, customer, money, and supplier strategy.
Insight uses big data and analytics to uncover business intelligence.
Unified dashboards and mobile additions deliver cross-channel analytics.
New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.
SAP says it can fuel "business-to-business-to-consumer" interactions.
The solution brings visitor feedback to life with video replays of real mobile sessions.
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
The contact center solution incorporates text analytics.
The index distinguishes between promoter and detractors and active and passive participants.
New Project Edition of Alteryx Strategic Analytics provides a way to drive data blending and analytic results.
App developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.
Focus on business outcomes driven by information and intelligence.
Product launch combines search, social customer support, and automated workflows.
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
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