The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
Daily News,
Posted 12 May 2011
The company expects platform-wide reporting to enhance the performance of contact center operations.
Daily News,
Posted 11 May 2011
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Daily News,
Posted 11 May 2011
Vovici 6 Enterprise Feedback Management Platform interface comes in 11 new languages.
Daily News,
Posted 06 May 2011
SHOP gives e-tailers visibility into the types of shoppers that visit their sites.
Daily News,
Posted 06 May 2011
Designed for multichannel marketing, Coremetrics Lifecycle debuts at Unica's summit in Boston.
Daily News,
Posted 05 May 2011
The solution set, part of its Impact 360 product suite, combines all sources of customer interaction data into a single platform.
Daily News,
Posted 03 May 2011
Four techniques that can generate award-winning customer satisfaction results
Viewpoints,
Posted 29 Apr 2011
The new software solution combines analytics, interaction automation, and personalization across channels.
Daily News,
Posted 19 Apr 2011
To make the best use of your time and your company's CRM investments, you must measure what you manage.
Front Office,
Posted 15 Apr 2011
While some solutions are free, marketers sacrifice time and rich analysis
Magazine Features,
Posted 15 Apr 2011
Technologies blend data from different sources, emotional states, and moments in time
Magazine Features,
Posted 15 Apr 2011
The whole exceeds the sum of the parts
Magazine Features,
Posted 15 Apr 2011
Suites embrace analytics, debunk idea core components are commodities
Scouting Report,
Posted 15 Apr 2011
New SaaS app helps SugarCRM customers measure sales effectiveness.
Daily News,
Posted 05 Apr 2011
Email and social marketing software provider integrates online relationship marketing technologies.
Daily News,
Posted 04 Apr 2011
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Daily News,
Posted 30 Mar 2011
Adapting to a new marketing structure
Viewpoints,
Posted 18 Mar 2011
The technologies will play a bigger role in everyday business processes and mobile devices
Reality Check,
Posted 17 Mar 2011
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