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Articles: Analytics
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
The contact center solution incorporates text analytics.
The index distinguishes between promoter and detractors and active and passive participants.
New Project Edition of Alteryx Strategic Analytics provides a way to drive data blending and analytic results.
App developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.
Focus on business outcomes driven by information and intelligence.
Product launch combines search, social customer support, and automated workflows.
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
Competitive advantage requires a multidimensional view of customers.
In a tight economy, companies must use VoC solutions for price sentiments.
Unlock customer insights that increase sales.
Valuable takeaways from leading-practice companies.
InsideView helps the language learning company uncover new prospects.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
Overhauls Customer Intelligence suite, debuts enhanced visualization.
Launches Social Intelligence analytics product, expands partner communities.
The new module leverages big data to increase renewal and up-sell for recurring revenue companies.
The company expands its partnership with SAP to enable real-time analysis of sales efforts.
Version 9.3.1 delivers enhanced visual data discovery, advanced big data analytics, and mobile app upgrades.
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