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Articles: Analytics
Enhanced features include omnichannel analytics and recommendations.
Self-service option includes analytics, reporting, and visualization capabilities.
The deal adds to IBM's business analytics initiatives.
New methods for predicting customers' behavior are changing how we listen to them.
Look to uplift modeling to predict customer actions.
Kirsten Bay takes on the job. Ian Bonner stays on as chairman of the board.
The deal will deliver strategic customer analytics solutions.
The cloud-based offering addresses growing market demand and customer need for flexibility
The deal accelerates Genesys' workforce optimization solutions.
Now that you've got it, here's what to do with it.
New feature makes multichannel data analysis and reporting easier for marketers.
Marketers get greater insights and analytic capabilities.
Insight-To-Action lets businesses integrate social conversations into CRM systems.
[24]7 Assist blends chat with big data and predictive capabilities.
Analytics designed to help companies get more proactive with agent performance.
New research from Forrester shows customer service hasn't improved all that much in the past year.
Revoo Insights uncovers opportunities, trends, and issues, allowing businesses to accelerate responses to customer needs.
Turn seasonal shoppers into loyal customers.
At global news event, SAP debuts its high-speed Business Suite.
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