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Articles: Analytics
Focus on business outcomes driven by information and intelligence.
Product launch combines search, social customer support, and automated workflows.
The deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.
Competitive advantage requires a multidimensional view of customers.
In a tight economy, companies must use VoC solutions for price sentiments.
Unlock customer insights that increase sales.
Valuable takeaways from leading-practice companies.
InsideView helps the language learning company uncover new prospects.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
Overhauls Customer Intelligence suite, debuts enhanced visualization.
Launches Social Intelligence analytics product, expands partner communities.
The new module leverages big data to increase renewal and up-sell for recurring revenue companies.
The company expands its partnership with SAP to enable real-time analysis of sales efforts.
Version 9.3.1 delivers enhanced visual data discovery, advanced big data analytics, and mobile app upgrades.
The solution enhances mobile survey response rates and helps restaurants address customer complaints.
The latest rapid-deployment solution for business intelligence can be up in running in three weeks or less.
SumAll now correlates YouTube data with other social and business analytics to help marketers discover the true value of broadcasting their brands.
The platform combines interaction analytics and transaction analytics for insights into the complete cross-channel customer journey.
Voice-based marketing automation platform adds critical call tracking data piece to marketing analytics puzzle.
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