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Articles: Analytics
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
The tool offers predictive guidance for closing sales.
Look beyond traditional benchmarking processes.
Businesses can now use Marketo's marketing and customer data to gain insights across functions in Microsoft Power BI.
VPI Intelligence is an analytics and business intelligence platform for contact centers.
The pricing optimization platform will give B2B users more control over price fluctuation.
Day 1 sessions highlight new releases and integrations for Dynamics CRM.
Amid inspirational celebrity messages, Adobe delivers solutions for the Internet of Things.
The vendor prepares for an era where 'the product is the marketing.'
Partnership brings together Lattice's predictive analysis with Profound's business intelligence to help companies better predict buying patterns.
Additions will allow companies to tailor more personalized marketing campaigns based on data gleaned from online user activity.
Focus on relevancy to build loyalty and authenticity.
With the addition of customer survey feedback, activity reports, and mobile contact capabilities, the SMB specialist bolsters its platform.
The 'online GPS' can eliminate site confusion and facilitate interactions.
The veteran vendor is this year's comeback kid.
HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
The two firms will partner to deliver PaaS business intelligence and big data analytics solution for Amazon Web Services.
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