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Articles: Analytics
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
At its digital marketing conference, Adobe unveiled innovations across its offerings aimed at helping clients achieve that goal.
New and enhanced integrations with Adobe Analytics Cloud and Adobe Marketing Cloud enable digital marketers to use call analytics to personalize customer experiences.
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
To adapt to customer moments of need, companies need strategies that enable real-time responsiveness.
To keep customers coming back, businesses today need to know as much as they can about them
Personalization and new technologies continue to reshape the business landscape. Here are the emerging sales and marketing trends that can help you stay ahead of the competition.
Datorama LiteConnect translates marketing data into dashboards and analyzes it.
Lexalytics' text analytics solutions can now make sense of the new emojis that are due for release in June.
CallMiner Eureka update combines real-time and after-call analytics at 10 times the previous capacity. (Featured on SmartCustomerService.com.)
Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning. (Featured on SmartCustomerService.com.)
Highspot Everywhere integration delivers pitch capabilities and analytics within SalesLoft.
Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)
Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)
Companies can make sense of unstructured, explicit customer data with Insights.
Additional capabilities help companies make sense of omnichannel customer feedback. (Featured on SmartCustomerService.com.)
The new functionality brings Adobe Sensei's AI and machine learning to search advertising.
Janrain adds reporting, analytics, and visualization tools to help turn high volumes of customer data into actionable insights.
Companies need to seek much greater relevance with customers, Accenture asserts
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