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Articles: Analytics
Story Lab and Influential have joined forces to bring artificial intelligence to branded content analytics.
New features and integration improve transparency around the customer journey and Chatmeter's ability to drive and convert online and mobile searches into customers.
The amount of data in our lives is expanding all the time. Taming it through visualization can help you make sense of it—and grow your business.
Wipro's Data Discovery Platform, a ‘pay-per-insight' model analytics solution, enables faster data-driven decisions, customized by industry.
The technology uses artificial intelligence to register early buying signals, seeking to give sales reps an edge on their competition.
Call intelligence company Invoca has introduced Signal AI, which gathers insights from call center conversations and feeds them back to different organizational teams. (Featured on SmartCustomerService.com.)
The updated platform aims to help online companies understand and respond to customer shopping habits.
[24]7 Customer Journey Analytics builds on technology acquired from KPMG Capital.
NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechtTechMag.com.)
Online disruptors and a new breed of digital consumer mean its sink-or-swim time for traditional retailers and consumer goods sellers
When it comes to managing CX, companies need to take a disciplined approach
Your customers want to interact with you when, and how, they choose. Your journey design processes should support them.
The need to understand and engage newly empowered customers (hello, Millennials) is driving innovation.
Qualtrics iQ brings predictive intelligence and statistical analysis to the customer experience design process.
DialogTech's new marketing dashboards for phone call analytics also incorporate data from Google Analytics, AdWords, Bing, Facebook, and Twitter.
The solution aims to help marketers discover the professional traits of their website visitors.
Swrve Premium Analytics delivers new levels of mobile insight for marketers.
Together, the two companies aim to empower retailers to be more competitive via omnichannel transformation and a focus on building customer loyalty.
Marchex Audience Targeting uses call data to identify high-intent audiences for custom retargeting campaigns.
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