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Articles: Analytics
Company wants to offer a "consumer, Web-grade" analytical experience.
GreenRope users can now predict which contacts in their CRM system are most likely to purchase.
Connector extracts more insights from ERP transactions.
The application delivers a unified view of customer behavior across devices.
CEOs re-evaluate enterprise roles, strategies to tie analytics to business values.
Confirmit CustomerSat 12.2 lets users drive strategic action based on improved capture, enrichment and analysis of the customer voice.
Measures customer, brand, product sentiment based on myriad factors.
Solution expands big business insight to smaller organizations.
IBM Smarter Commerce speakers tout the importance of the customer.
New app gives insight into mobile device users' every tap, touch, pinch, or scroll.
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
Interactions panelists say customers should be the center of all that happens in the contact center.
Announces new people, customer, money, and supplier strategy.
Insight uses big data and analytics to uncover business intelligence.
Unified dashboards and mobile additions deliver cross-channel analytics.
New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.
SAP says it can fuel "business-to-business-to-consumer" interactions.
The solution brings visitor feedback to life with video replays of real mobile sessions.
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
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