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Articles: Analytics
NAVIK SalesAI gives sales reps an intelligent weekly game plan
TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
In contact centers, predictive and prescriptive analytics should be used together to anticipate customer needs and help agents toward resolution. (Featured on SmartCustomerService.com.)
SimpleHeatmaps comes out with a web site behavioral analytics tool.
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Tata Consultancy Services' new analytics software uses machine learning to help retailers tap Internet of Things data to deliver personalized customer experiences.
Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
Newscycle's new advertising sales management software provides mobile CRM capabilities and customizable reporting features.
Adobe Segment Comparison is the first addition to the Adobe Sement IQ platform.
New reports and an improved user interface are among the enhancements in CIP 3.0.
Activate ABM now provides B2B marketers with complete attribution across digital channels for display and demand generation.
Customer Benchmarking Engine provides SaaS companies with artificial intelligence-powered comparative insights into customer health and success.
Rhizabot delivers analytics via a conversational interface for sales and marketing professionals.
Scenario Analyzer helps enhance customer journey analytics with business intelligence. (Featured on SmartCustomerService.com.)
Acquisition combines theDentsu's advertising and media capabilities with the Merkle's data analytics, CRM, performance marketing.
The B2B Tech Index, a follow-up to the B2C CX Index, helps tech companies plot how their customer experiences impact loyalty and retention.
CustomerCount is partnering with Keatext to bring text analytics to its customer feedback management platform.
Unmetric now enables social media analysts to benchmark estimated reach and impressions of competitors' Facebook posts against their own.
Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.
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