The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
Daily News,
Posted 02 Dec 2011
Collaboration enables companies to transform customer feedback into actionable insight.
Daily News,
Posted 01 Dec 2011
Joint offering provides real-time brand lift analytics and optimization within video.
Daily News,
Posted 21 Nov 2011
The new version offers more detailed analytics and metrics to measure agent performance and the customer experience.
Daily News,
Posted 17 Nov 2011
The company releases Clarabridge Navigator text and sentiment analytics software in German and Russian.
Daily News,
Posted 16 Nov 2011
New research from the Temkin Group suggests companies are using the metrics data they collect.
Daily News,
Posted 11 Nov 2011
New product integrates with MS Outlook/Exchange shared mailboxes to speed up customer service, reduce costs, and increase responsiveness.
Daily News,
Posted 10 Nov 2011
New self-service analytics offers insight into the effectiveness of support forums.
Daily News,
Posted 09 Nov 2011
New solution builds on the company's analytics and engagement solutions with industry-specific reports and dashboards.
Daily News,
Posted 09 Nov 2011
The new solution leverages new SAP technologies to lower costs and boosts performance.
Daily News,
Posted 09 Nov 2011
New effort includes plans to combine contact center and process analysis offerings.
Daily News,
Posted 08 Nov 2011
The n ew version of Plum Survey provides market researchers and enterprises with a multimodal survey platform ideal for data collection.
Daily News,
Posted 08 Nov 2011
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
Daily News,
Posted 28 Oct 2011
The company's new Pinpoint Suite is designed to drive management action and improve performance at every level.
Daily News,
Posted 27 Oct 2011
New features make customer engagements via Twitter even easier.
Daily News,
Posted 26 Oct 2011
The upgrade includes connectors to Twitter and JIRA, multi-role administration, and additional language support.
Daily News,
Posted 25 Oct 2011
New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.
Daily News,
Posted 25 Oct 2011
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Daily News,
Posted 20 Oct 2011
Combined offering enables B2B marketers to leverage real-time business identity data to tailor site content for each visitor.
Daily News,
Posted 20 Oct 2011
|