Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Daily News,
Posted 07 Feb 2012
New offerings deliver in-memory analytics through the SAP Hana platform.
Daily News,
Posted 07 Feb 2012
SparkScore helps companies identify "promoters" and "detractors" in social media comments.
Daily News,
Posted 03 Feb 2012
Business analytics return $10.66 for every dollar spent; CRM systems return $5.60.
Insight,
Posted 01 Feb 2012
The partnership brings together speech analytics and a customer experience management solution for contact centers.
Daily News,
Posted 31 Jan 2012
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
Daily News,
Posted 24 Jan 2012
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
Daily News,
Posted 23 Jan 2012
Out-of-the-box solution for analysis and measurement of the customer experience accelerates actionable insights.
Daily News,
Posted 23 Jan 2012
Database integration and transaction automation are built in to improve the quality and efficiency of every customer interaction.
Daily News,
Posted 19 Jan 2012
Sensor technology and analytics platform aggregate customer in-store data.
Daily News,
Posted 17 Jan 2012
Organizations can now apply analytics to the social business initiatives.
Daily News,
Posted 17 Jan 2012
Analytics add power to the company's SaaS-based help desk and customer support app.
Daily News,
Posted 04 Jan 2012
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Daily News,
Posted 03 Jan 2012
A valuable application increases its role
Scouting Report,
Posted 01 Jan 2012
Here's how to measure and test your way to better results.
Viewpoints,
Posted 16 Dec 2011
Free reports powered by GoodData illustrate opportunities to improve lead flow.
Daily News,
Posted 15 Dec 2011
Integrated text analytics is a new feature of Vovici Enterprise Feedback Management.
Daily News,
Posted 15 Dec 2011
Confirmit Mobile Survey On-Demand Application (SODA) provides real-time results; enables companies to engage customers at the point of the experience
Daily News,
Posted 14 Dec 2011
Joint solution offers enhanced social media monitoring and analytics
Daily News,
Posted 12 Dec 2011
|