IOVOX's call tracking will deliver insight to Cobweb's small business customers.
CRM Across the Wire,
Posted 02 Feb 2016
As the sector's products evolve, the challenge for vendors is getting customers to bite.
Reality Check,
Posted 02 Feb 2016
Speech analytics, when combined with other analytics types, can provide real benefits in real time. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 01 Feb 2016
The partnership will allow Merkle to leverage Tapad'sd Device Graph as part of its MerkleOne marketing suite.
CRM Across the Wire,
Posted 01 Feb 2016
The two companies together will use massive data scale to establish new currencies for understanding consumers' multiscreen behavior.
CRM Across the Wire,
Posted 01 Feb 2016
VisualDNA will use Crosswise's DeviceMap to increase cross-channel audience reach.
CRM Across the Wire,
Posted 29 Jan 2016
LinksWithin deepens sales prospecting and customer engagement with relationship analytics.
CRM Across the Wire,
Posted 27 Jan 2016
Lexalytics has released a version of its Semantria platform for Mac desktop computers.
CRM Across the Wire,
Posted 27 Jan 2016
The new ClientLoyalty app will be in beta testing until the end of March.
CRM Across the Wire,
Posted 21 Jan 2016
OneSource DataVision centralizes and enhances in-house marketing and sales data.
CRM Across the Wire,
Posted 20 Jan 2016
Real-time insights reveal which ads drive profit and which ads miss the mark.
CRM Across the Wire,
Posted 14 Jan 2016
The new integration allows companies to integrate social intelligence with company data.
CRM Across the Wire,
Posted 12 Jan 2016
NICE Engage brings more multichannel capabilities and management tools to contact centers. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 22 Dec 2015
New analytics offerings enable companies to measure customer satisfaction, benchmark performance, and gauge the business impact of their social communities.
CRM Featured Articles,
Posted 18 Dec 2015
Bullhorn Pulse helps companies capture data from email to determine which deals are likely to be won or lost.
CRM Across the Wire,
Posted 17 Dec 2015
Increased processing power and expanded contact coverage round out the company's enhancements.
CRM Across the Wire,
Posted 16 Dec 2015
Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 15 Dec 2015
Verified Places allows retailers investing in a beacon networks to provide a comprehensive mobile experience for shoppers in all stores, including those that have yet to deploy beacons.
CRM Across the Wire,
Posted 15 Dec 2015
Attensity partners with Informatica and Tableau Software to deliver sophisticated analysis of unstructured data within existing business applications and workflows.
CRM Across the Wire,
Posted 14 Dec 2015
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