The offering, enhanced by recent Fizzback and Merced acquisitions, enables enterprises to shape interactions as they occur and impact every stage of the interaction lifecycle.
Daily News,
Posted 02 May 2012
Solution helps smartphone users determine the best way to reach customer service.
Daily News,
Posted 30 Apr 2012
It grows from 188 percent in initial automation phase to 1,209 percent in the predictive phase, Nucleus Research Finds
Daily News,
Posted 27 Apr 2012
The latest in a suite of managed analytics services tracks agent desktop activitiy.
Daily News,
Posted 27 Apr 2012
The acquisition further strengthens Big Blue's data analytics offerings.
Daily News,
Posted 25 Apr 2012
Three leading Global 200 companies are leveraging the platform to accelerate digital engagement.
Daily News,
Posted 24 Apr 2012
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
Daily News,
Posted 23 Apr 2012
HP launches Social Enterprise Services to help organizations implement a social CRM program.
Daily News,
Posted 20 Apr 2012
The pairing brings together sales data and analytics with brand advocacy programs.
Daily News,
Posted 20 Apr 2012
Research from Satmetrix reveals small and midsized companies lag behind large businesses in customer experience management (CEM) initiatives.
Daily News,
Posted 18 Apr 2012
New solutions let marketers track customer sentiment in videos and more
Daily News,
Posted 18 Apr 2012
Portrait Explorer helps companies simplify the process of customer data analysis.
Daily News,
Posted 13 Apr 2012
New software offers advanced analytics, integration capabilities
Daily News,
Posted 09 Apr 2012
Solution designed to improve rep decisioning, follow-through using contextual recommendations
Daily News,
Posted 03 Apr 2012
Text BI allows companies to make sense of unstructured data from many sources.
Daily News,
Posted 03 Apr 2012
Dashboard lets marketers streamline search and social marketing data
Daily News,
Posted 02 Apr 2012
Digital solutions are designed with in-store sales and customer experience in mind.
Insight,
Posted 01 Apr 2012
Tool lets marketers leverage multiple data points for campaign creation
Daily News,
Posted 29 Mar 2012
Integration offers embedded analytics, reporting, and data visualization capabilities
Daily News,
Posted 28 Mar 2012
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