Have CRM vendors identified what was so wrong with their systems, or have companies wised up and started to analyze business processes and establish metrics at the onset of their CRM initiatives? The answers fall somewhere in between.
Insight,
Posted 01 Apr 2004
Today many companies are finding it more efficient to outsource all or part of their data management or data-integrity processes to customer data integration firms.
Magazine Features,
Posted 01 Apr 2004
How companies can effectively use their resources to serve their community; a framework for launching a brand internationally; and a look at Tesco lead this month's CRM book list.
Insight,
Posted 01 Apr 2004
SAS Institute has unveiled SAS9 Intelligence Platform, its biggest product launch to date, uses grid computing and multithreading technology capabilities to increase speed, reliability, and scalability.
CRM Featured Articles,
Posted 31 Mar 2004
Genesys launches a developer edition of Voice Platform; Harte-Hanks adds advanced reporting; Interface Software releases three new CRM modules; and more.
CRM Featured Articles,
Posted 31 Mar 2004
With CRM analytics run as a business activity, the results are actionable within your company's operational framework, and they have the greatest impact within your company's business model.
Viewpoints,
Posted 29 Mar 2004
KM has irrefutable value beyond the contact center.
Viewpoints,
Posted 29 Mar 2004
Business analytics software predicts NCAA Tournament teams.
CRM Featured Articles,
Posted 10 Mar 2004
Pricing is an enormously complex issue that incorporates costs, competitors, and customers. It must also accommodate profitability goals, product lifecycles, and operational capabilities, all affected by the wild card of psychology.
Viewpoints,
Posted 08 Mar 2004
Depending on industry, such items as terms of delivery, service, and payment can account for more than half of margins.
CRM Featured Articles,
Posted 02 Mar 2004
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Magazine Features,
Posted 01 Mar 2004
Industry observers expect portability to increase churn in 2004 as carriers iron out technical glitches and more consumers come off contract, enabling switching without financial penalty.
Viewpoints,
Posted 01 Mar 2004
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Magazine Features,
Posted 01 Mar 2004
It is important to recognize that a knowledge base can help achieve multiple corporate goals.
Viewpoints,
Posted 16 Feb 2004
Forrester BPM TechRankings '04: The research firm reevaluates the top pure-play BPM vendors' products, separating process analysis capabilities and human workflow capabilities.
CRM Featured Articles,
Posted 10 Feb 2004
Emerging software applications like profit optimization are cracking data's code and increasing sales revenue by realizing more profit from flat sales.
Viewpoints,
Posted 02 Feb 2004
A key to analytic CRM is the ability to provide predictive analysis.
Viewpoints,
Posted 02 Feb 2004
Insight,
Posted 02 Feb 2004
Analytics is increasingly a hot CRM trend, and vendors have been enhancing the tools that provide for wider deployments of predictive analytics capabilities with better results.
Magazine Features,
Posted 02 Feb 2004
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