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Articles: Analytics
AMR Research
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Enkata Technologies claims that contact center inefficiencies account for up to 30 percent of business's annual customer care expenses.
Predictive Web Analytics merges SPSS's data mining and predictive modeling solution, Clementine 7.0, with the NetGenesis 6.0 Web analytics platform.
The upgrades are designed to increase calculation speeds and automate modeling and distribution analysis.
All three of the EPM for Industries solutions will be available in the fourth quarter of 2003.
Hilton's OnQ system integrates all the primary functions of the hotel, including front office, housekeeping, accounting, finance, human resources, night audit, groups and packages, revenue management, and forecast management.
Merrill Lynch signs a five-year CRM contract.
Predictive analytics developer SPSS has made available the latest version of its enterprise Web analytics solution, NetGenesis 6.0, which marks SPSS's first platform upgrade since acquiring NetGenesis during the fourth quarter of 2001.
Approximately 80 percent of all enterprise data is unstructured, making it a huge potential source for information relevant to CRM initiatives.
Customers using etalk Recorder can now leverage their recording investment by using SpeechMiner Enterprise to automate, streamline, and improve their call center operations.
MetaGroup highlights the 19 leading companies in business intelligence in a recent report. The four leaders--Cognos, Business Objects, SAS, and SAP AG--were selected because of their robust product line and financial strength in the market.
Follow these 10 steps and you'll have information that really means something, rather than just have a lot of data that confuses more than it informs.
One of the best ways for a company to increase customer satisfaction is to make sure there is a thorough understanding throughout the organization of what customers really want, then use that information to follow up with actions, solutions, and resolutions.
Annette Walker, senior vice president, strategy, Memorial Care Centers, tells how a little can data lead to an extra $7 million a year.
The newest CRM solution from SAS hopes to build on the successes the company has experienced with other industry specific ASP offerings.
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