Harrah's results are so impressive that other casino operators are copying some of Harrah's more discernible methods.
Magazine Features,
Posted 01 Jun 2004
New technologies, from Web services to wireless broadband connections, are opening doors that previously had been bolted shut.
CRM Featured Articles,
Posted 26 May 2004
The biggest obstacle to date has been the difficulty in formulating the single view of any given customer.
CRM Featured Articles,
Posted 26 May 2004
Insight,
Posted 03 May 2004
CRM vendors are increasingly embedding analytics into their offerings to help their customers make that data actionable.
Insight,
Posted 03 May 2004
Amica realized the importance of increasing new customer inquiries and revenues, but needed to keep marketing costs down.
REAL ROI,
Posted 03 May 2004
A disciplined, ongoing process is required to deliver quantifiable value in which IT, business and finance staff, and vendors work together to establish business-value metrics during the planning process, and then measure and continually improve them after deployment.
Viewpoints,
Posted 26 Apr 2004
Astute Solutions announced a partnership with BenchmarkPortal; NetIQ Corporation launched WebTrends 7; and more.
CRM Featured Articles,
Posted 21 Apr 2004
Dendrite announced a partnership with SAP America; Salesforce.com announced that LogLogic has chosen to deploy Salesforce.com's Spring '04 CRM service.; RadioShack selects iPhrase; and more.
CRM Featured Articles,
Posted 16 Apr 2004
Pitney Bowes to Acquire Group 1 Software to help marketers clean up their customer data and lower direct mail costs.
CRM Featured Articles,
Posted 13 Apr 2004
Real ROI models succinctly and accurately answer investment decisions, and are: professional; practical; built on rock-solid benchmark data; and have an integrated closed-loop ROI.
Experts on Call,
Posted 12 Apr 2004
NetSuite announced a 99.5 percent guaranteed availability of its Web-based applications; Dendrite has completed its acquisition of Medical Data Management; Dan Springer has joined Responsys as its CEO; and more.
CRM Featured Articles,
Posted 09 Apr 2004
eGain announces integration with Aspect; Omniture releases SiteCatalyst 10; MicroStrategy launches MicroStrategy Office; and more.
CRM Featured Articles,
Posted 07 Apr 2004
Financial institutions are increasingly using customer management solutions with sophisticated front-office analytics capabilities that allow them to better slice and dice their customer data and use this insight to segment their clientele for better targeted selling opportunities.
Viewpoints,
Posted 05 Apr 2004
Have CRM vendors identified what was so wrong with their systems, or have companies wised up and started to analyze business processes and establish metrics at the onset of their CRM initiatives? The answers fall somewhere in between.
Insight,
Posted 01 Apr 2004
Today many companies are finding it more efficient to outsource all or part of their data management or data-integrity processes to customer data integration firms.
Magazine Features,
Posted 01 Apr 2004
How companies can effectively use their resources to serve their community; a framework for launching a brand internationally; and a look at Tesco lead this month's CRM book list.
Insight,
Posted 01 Apr 2004
SAS Institute has unveiled SAS9 Intelligence Platform, its biggest product launch to date, uses grid computing and multithreading technology capabilities to increase speed, reliability, and scalability.
CRM Featured Articles,
Posted 31 Mar 2004
Genesys launches a developer edition of Voice Platform; Harte-Hanks adds advanced reporting; Interface Software releases three new CRM modules; and more.
CRM Featured Articles,
Posted 31 Mar 2004
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