Business Owner Link tool helps marketers find business owners during their off hours.
CRM Featured Articles,
Posted 02 Jun 2005
A new crop of services firms helps solve data-related frustrations.
Reality Check,
Posted 01 Jun 2005
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Magazine Features,
Posted 01 Jun 2005
M&As left remote access provider Tarantella in an information silo trance; a new CEO called on SalesLogix to cast a customer-centricity spell.
Secret of My Success,
Posted 01 Jun 2005
North America and Western Europe invest for customer intimacy, service differentiation, and supply-chain efficiencies; increases in per capita consumption spur investments in emerging economies.
CRM Featured Articles,
Posted 31 May 2005
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
CRM Featured Articles,
Posted 26 May 2005
The cookie-management tool addresses accuracy concerns, helps employees share queries, and provides Web-based training.
CRM Featured Articles,
Posted 23 May 2005
SAPPHIRE '05 International: The software giant, HP, and Intel combine efforts to produce an appliance that allows more employees to tap into analytic
CRM Featured Articles,
Posted 20 May 2005
The companies will create an enterprise data platform allowing users to collect master data for streamlined business processes.
CRM Featured Articles,
Posted 12 May 2005
The first solution on offer since Kanisa and ServiceWare's merger includes an improved search engine and a mobile support application.
CRM Featured Articles,
Posted 09 May 2005
Gartner analysts offer tips on how to use business intelligence.
Insight,
Posted 02 May 2005
Start with an audit of customer permissions, system security, and business rules for accessing customer data.
Viewpoints,
Posted 02 May 2005
No longer is self-service simply a channel for businesses to sell or deliver products and services.
Viewpoints,
Posted 02 May 2005
SAS upgrades its Enterprise BI Server to include OLAP, and query and reporting tools.
Insight,
Posted 02 May 2005
The Internet security company employs a scalable CRM system to handle its growth.
Insight,
Posted 02 May 2005
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
CRM Featured Articles,
Posted 27 Apr 2005
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
CRM Featured Articles,
Posted 27 Apr 2005
Channel management and communications merge in the partners' new single-click integration.
CRM Featured Articles,
Posted 26 Apr 2005
Understand, predict, act--predictive analytics helps companies realize how to see customers' value both now and in the long term.
CRM Featured Articles,
Posted 26 Apr 2005
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