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Articles: Analytics
All we know now is just a dress rehearsal.
New cloud-based platform puts data and insights at marketers' fingertips.
Harmony users now have access to mobile, real-time speech analytics and enhanced desktop analytics in one cloud-ready platform.
Integration brings MindTouch's knowledgebase and analytics technology to users of the Zendesk platform.
Data has no value unless you mine it quickly and effectively.
Focus on personalization and differentiation.
Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience.
The platform reinvents the traditional social media command center.
New features in TRIAD 9 Customer Manager help clients manage customer and account relationships with advanced analytics
A three-step plan to cultivating consumer loyalty.
SAS adds in-database data quality, improved event-stream processing, access to more data sources.
Innovations center on mobile, social, cloud, and big data initiatives.
The predictive analytics company adds to SAP's vast analytics portfolio.
The solution combines text and speech analytics data to provide deeper interaction insights.
Robust case management and accountability features are part of the upgrade.
Enables digital agency to optimize Web sites for increased customer engagement and conversions.
The new offering is designed to help global organizations better manage big data.
Solution helps financial institutions implement social media campaigns with built-in workflows for compliance and archival.
Solution uses customer data to create a 360-degree view of a relationship based on account-level data, online and mobile banking activity, debit card and electronic bill pay usage.
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Companies: Analytics
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