Research firm delves into a new area of enterprise software: passive desktop agents.
CRM Featured Articles,
Posted 22 Oct 2007
A top executive tells the Microstrategy Fall Symposium that the key to successful BI is making sure the strategy is designed to deliver value, not merely to collect data for data's sake.
CRM Featured Articles,
Posted 17 Oct 2007
The business intelligence vendor released an updated version of Crystal Reports at its user conference this week, along with the schedule for the release of a new information-search tool.
CRM Featured Articles,
Posted 17 Oct 2007
Forrester Wave on Business Performance Solutions, 2007: Forrester Research's ranking of BPM vendors provides a snapshot of a market in motion.
CRM Featured Articles,
Posted 15 Oct 2007
Partners '07: At its annual user conference, the newly independent vendor focuses on its core business with a new partnership and a series of new services.
CRM Featured Articles,
Posted 10 Oct 2007
Partners '07: Fresh off completing its breakaway from parent company NCR, the vendor unveils an alliance with SAS and defines its product roadmap (including the long-in-the-works Relationship Manager 6).
CRM Featured Articles,
Posted 09 Oct 2007
The friendly takeover folds new business intelligence capabilities into one of the leading enterprise software platforms; amidst differing opinions, rumors loom of a counteroffer from Oracle or IBM.
CRM Featured Articles,
Posted 08 Oct 2007
CDI solutions provide the framework for a comprehensive data sharing strategy.
Viewpoints,
Posted 05 Oct 2007
Applix bolsters its user community with a cache of new applications, development tools, and tips; one analyst says Applix On-Demand could become a SaaS offering of its own.
CRM Featured Articles,
Posted 04 Oct 2007
The analyst firm ranks the vendors by revenue and market share, and finds SAS Institute and Microsoft continue to make inroads.
CRM Featured Articles,
Posted 03 Oct 2007
The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.
CRM Featured Articles,
Posted 02 Oct 2007
Friendly suggestions to help revitalize and maximize your company's BI strategy.
Viewpoints,
Posted 02 Oct 2007
Existing CRM technology assets can drive incremental growth by improving sales pipeline management.
The Tipping Point,
Posted 01 Oct 2007
Web self-service means having your customer become her own customer service rep -- but without making her resent doing what a real CSR can do in a fraction of the time.
Magazine Features,
Posted 01 Oct 2007
A technology-infrastructure specialist saves about $60,000 in one year by implementing a Web-based service management application from BlueFolder.
Case Studies,
Posted 01 Oct 2007
We often find that CRM systems give sales managers numbers when what they really want is insight. Is CRM finally ready to demystify sales management?
Reality Check,
Posted 01 Oct 2007
Out of a field of eight Web analytics products, the latest Forrester Wave elevates five to the top category, a sign of how confusing things are for customers.
CRM Featured Articles,
Posted 28 Sep 2007
A review of product announcements from the Gartner conferences in Hollywood, Fla., last week.
CRM Featured Articles,
Posted 24 Sep 2007
At the Gartner MDM Summit, one analyst explains how CDI differs by industry and type of customer, and how the CDI market continues to evolve.
CRM Featured Articles,
Posted 21 Sep 2007
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