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Articles: Analytics
Conversation Analytics tracks what happens on the call and extracts marketing and sales data.
New InteractionStore helps Message Studio clients understand customer context and adapt marketing campaigns in real time.
Turn connected customers into brand advocates.
The Lattice Data Cloud offers a huge source of predictive buying signals
The new Longbow platform analyzes past buying behaviors to develop unique direct marketing messages.
iOS7-optimized Yellowfin app enters growing market for mobile business intelligence.
Socialbakers adds VK integration to its capabilities for Facebook, Twitter, and YouTube.
Digimind Social offers a single tool for real-time discovery of true online presence, reach, and influence.
Companies can use ClickTale Priceless to uncover insight about Web site visitor behavior.
New self-serve tool helps nonprofits boost online engagement.
Self-service software lets companies leverage Net Promoter expertise and functionality to build loyalty and create exceptional customer experiences.
Newest version features a new user experience and advanced capabilities to support the integrated, connected contact center.
Ninety-four percent call it crucial for customer data integration.
Organizations should take a serious look at how they are managing their data.
Retention Science helps BikeBerry engage and keep customers.
All we know now is just a dress rehearsal.
New cloud-based platform puts data and insights at marketers' fingertips.
Harmony users now have access to mobile, real-time speech analytics and enhanced desktop analytics in one cloud-ready platform.
Integration brings MindTouch's knowledgebase and analytics technology to users of the Zendesk platform.
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