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Articles: Analytics
Take the following advice on how to overcome these six barriers, and keep your organization from being among those that have squandered their CRM investments.
Through KM support organizations can answer questions and resolve problems using, reusing, and adding to, information that exists all over the company, which in turn improves the bottom line.
Two-thirds of the companies surveyed across France, Germany, Italy, the Netherlands, and the United Kingdom say that customer satisfaction and loyalty within their organization is suffering due to the bad data.
Lawson Software yesterday introduced its Retail Comp Store Metrics Data Mart and Store Operations to improve store level profitability.
The two ASPs are partnering to provide clients with more detailed marketing capabilities.
Business Objects Tuesday announced it has integrated its business intelligence solution with Salesforce.com to allow customers to perform advanced reporting and ad hoc analysis of customer trends and sales pipelines.
Channel partners are salespeople, too. It's time we recognize the relationship for what it actually is.
Great Teams Think Alike
A Solid Foundation
AMR Research
Enkata Technologies claims that contact center inefficiencies account for up to 30 percent of business's annual customer care expenses.
Predictive Web Analytics merges SPSS's data mining and predictive modeling solution, Clementine 7.0, with the NetGenesis 6.0 Web analytics platform.
The upgrades are designed to increase calculation speeds and automate modeling and distribution analysis.
All three of the EPM for Industries solutions will be available in the fourth quarter of 2003.
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