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Articles: Analytics
According to the study, the industry continues to sputter in generating license revenue.
For the pharmaceutical industry effective Customer Relationship. Management begins with effective Customer Information Management
It's the information within the technology that matters.
Organizations need to develop an analytical framework that enables them to input data specific to a prospect and generate customized analysis.
The reality is that CRM and BPM are complementary--they just represent successive steps in customer-facing technology's evolution.
This new age returns CRM to its roots, and facilitates win-win business.
A nimble approach to reporting on and analyzing the demand chain involves adding strap-on tools to customer data, whether the data is in real-time transactional formats like XML.
The tolerance for bad data drops as the importance of the data rises.
Organizations looking to implement forward-looking customer analytics should consider these issues:
Employees had conducted one-on-one customer satisfaction research within its parks for years, Paramount wanted to implement a less intrusive solution.
Harrah's results are so impressive that other casino operators are copying some of Harrah's more discernible methods.
New technologies, from Web services to wireless broadband connections, are opening doors that previously had been bolted shut.
The biggest obstacle to date has been the difficulty in formulating the single view of any given customer.
CRM vendors are increasingly embedding analytics into their offerings to help their customers make that data actionable.
Amica realized the importance of increasing new customer inquiries and revenues, but needed to keep marketing costs down.
A disciplined, ongoing process is required to deliver quantifiable value in which IT, business and finance staff, and vendors work together to establish business-value metrics during the planning process, and then measure and continually improve them after deployment.
Astute Solutions announced a partnership with BenchmarkPortal; NetIQ Corporation launched WebTrends 7; and more.
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