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Articles: Analytics
They want information relevant to them, served up their way, not yours
The middle of the funnel brings with it new opportunities
Consumers today expect instant gratification, and trends fade as quickly as they begin. To stay relevant and on target, brands must move beyond traditional methods of gathering customer feedback.
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform. (Featured on SmartCustomerService.com.)
Bright Pattern's new contact center applications add the cognitive power of IBM Watson for sentiment screening. (Featured on SmartCustomerService.com.)
Speakers touted the benefits of homing in on the segment of customers with the greatest lifetime value.
Marketers can act on intelligent insights from Xia's continuous analysis of historical and real-time social posts and interactions.
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
DialogTech is the first call tracking provider in the Yext App Directory, helping marketers measure the impact of phone calls from online listings.
Nepa will begin providing consumer and Facebook insights to new U.S. clients.
The Lexalytics eCommerce Industry Pack analyzes customer feedback to identify site challenges and opportunities.
The partnership will enable ecommerce businesses to unlock the power of their data.
The release puts delivers advanced analytics 'into the hands of every CRM user.'
Neustar will provide an advanced attribution solution to identify the value of advertising on Pinterest.
DeepSense uses artificial intelligence and machine learning to compile consumer profiles.
New Search Essentials product helps businesses understand what is driving phone calls from their paid search strategies.
As part of the ForeSee CX Suite, the banking solution provides voice of the customer insights to financial services firms.
Content Performance is a performance intelligence solution for marketers and publishers using WordPress to maintain their digital presence.
Verint has released packaged workforce optimization solutions designed specifically for midsized contact centers. (Featured on SmartCustomerService.com.)
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