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Articles: Analytics
Powerful new analytical tools can help B2Bs adjust prices to nail volume and profitability targets and tailor offerings to customer needs. But sales reps have to be on board.
BirdEye's Annotation feature lets users override machine learning-based insight to make it smarter over time.
Quotient Analytics helps marketers measure campaign performance in near-real time.
IRI is bringing artificial intelligence to its Strategic Analytics and Liquid Data offerings.
Partnership yields a real-time, ad hoc data discovery solution powered by Actian Vector analytics database and Qlik Analytics Platform.
Version 7.12 includes more than 200 enhancements and features.
Openprise Data Orchestration Platform automates critical marketing business and data management processes.
The strategic partnership aims to empower organizations with deeper customer insights.
Bright Pattern has integrated its omnichannel cloud contact center software with NICE Workforce Optimization powered by advanced analytics. (Featured on SmartCustomerService.com.)
FICO introduces its next-generation Decision Optimization and Enhanced Decision Management Platform.
Semantics add context to uncover data connections.
By drawing correlations out of massive amounts of customer data, machine learning can better inform the sales process—and enable your reps to close more deals.
Account-based measurement functionality will provide comprehensive performance metrics for marketing programs
NICE inContact CXone has expanded its CXone partner apps portfolio with speech-enabled virtual assistants and AI chatbots from Omilia.
Oracle unveiled a number of marketing and sales innovations in its cloud-based customer experience platforms.
TCN enhances its cloud-based contact center platform with CallMiner speech analytics.
The Teneo development and analytics platform provides strong data-control capabilities to help clients ensure their compliance with the European Union's General Data Protection Regulation (GDPR).
Kasasa has added MicroStrategy 10 to its Insight business intelligence platform.
The intersection of artificial intelligence, augmented reality, and virtual reality will shape the future, speakers say.
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