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Articles: Analytics
Hasso Platner, chairman of SAP's supervisory board, discussed "The Intelligent Future."
Faster data processing and new analytics help users further increase channel sales.
Qlik has strengthened cloud-based offerings, mapping and geoanalytics capabilities, smart vizualizations, advanced analytics integration, and data preparation in Qlik Sense June 2017.
The system can help connect "people, businesses, and things" so that companies can "know more, care more, and do more for customers," says the company's CEO.
The partnership allows users to generate and activate customized research data around their marketing efforts and audience segments.
Hootsuite Impact and Value Realization Services will help companies measure and maximize their social media efforts.
Synthesio updates its social listening tool with interaction data analysis as part of a revamped mention stream and two new interaction widgets.
The two companies will offer contact center management and workforce optimization together on Amazon Web Services. (Featured on SmartCustomerService.com.)
NICE Digital Containment optimizes customer experience and contact center cost-effectiveness by using customer journey analytics to minimize cross-channel transfers. (Featured on SmartCustomerService.com.)
QuickPivot's Scoring Model enables eCommerce and B2C marketers to apply deep customer data and logic to segmentation and targeting.
Veeva CRM MyInsights delivers tailored insights with data visualizations right in Veeva CRM.
As today's digital consumers bounce from screen to screen, here are three objectives for companies looking to successfully deploy a customer experience solution.
With AI-based conversational surveys, predictive analytics, and bot integrations, the software aims to help companies 'listen everywhere,' 'analyze everything,' and 'engage everyone.'
The latest version of Crowd Connected's software includes geo-behavioral segmentation capability.
The partnership between Lotame and SintecMedia enables local TV to offer dynamic audiences to clients.
Thanks to the vendor's Big Data process mining analytics, the telecom giant's business operations get more transparent, and leaner
The roles of purpose and emotion join some usual suspects (mobile and self-service).
Thoughts on the role of truth in a post-facts world.
CJA looks to capture the kind of customer knowledge—spanning channels and touch points—enterprises have long sought
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