The CRM Connector integrates OfficeSuite with Salesforce.com and other leading CRM applications.
CRM Featured News,
Posted 15 Aug 2013
Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution.
CRM Featured News,
Posted 12 Aug 2013
The company is rebranded from Unified Arts to reflect its new focus.
CRM Featured News,
Posted 12 Aug 2013
The solution is aimed at reducing caller frustration and in-bound call time by offering users a menu-driven interface across mobile and Web channels.
CRM Featured News,
Posted 09 Aug 2013
Identify opportunities to add value and meet customers' needs.
Viewpoints,
Posted 09 Aug 2013
Providing agents with automation offers streamlined service with a personal touch.
Viewpoints,
Posted 09 Aug 2013
The deal brings Web and contact center analytics together
CRM Featured News,
Posted 07 Aug 2013
The deal leads to a hosted call center solution built on Avaya's infrastructure.
CRM Featured News,
Posted 06 Aug 2013
Three tools for creating a plan your customers will respond to.
Viewpoints,
Posted 02 Aug 2013
The customer holds all the answers.
Insight,
Posted 01 Aug 2013
Research uncovers the phrases most hated by callers to customer service.
Insight,
Posted 01 Aug 2013
Graduating from tactical thinking to strategic thinking requires changes in your organization's people, processes, and technologies.
Front Office,
Posted 01 Aug 2013
Is there a place for you in this growing field?
Voice of the Customer,
Posted 01 Aug 2013
Don't ask for feedback if you're not going to act on it.
Reality Check,
Posted 01 Aug 2013
For true results, try, try, and try again.
Connect,
Posted 01 Aug 2013
Companies have empty pockets when it comes to fixing what's broken.
Connect,
Posted 01 Aug 2013
Recording can improve compliance, quality monitoring, and coaching for customer service via video conferencing.
CRM Featured News,
Posted 30 Jul 2013
The app makes it easier to create and track digital marketing materials.
CRM Featured News,
Posted 25 Jul 2013
Adds valuable capabilities to reveal key performance indicators and deliver best-available IVR self-service business intelligence.
CRM Featured News,
Posted 24 Jul 2013
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