Tough economy erodes customer loyalty, but there are ways to rebuild it
Customer Centricity,
Posted 31 Jan 2011
Collaboration reinforces IBM's commitment to cloud computing.
CRM Featured News,
Posted 28 Jan 2011
Dell posts gains in IVR performance in Vocalabs study of phone-based tech support.
CRM Featured News,
Posted 28 Jan 2011
Joint effort brings world-class integration services and CRM competency to CTI platform.
CRM Featured News,
Posted 27 Jan 2011
Deployment of all-in-one IP communications software suite improves customer service by adding multichannel functionality and remote agent support.
CRM Featured News,
Posted 27 Jan 2011
Agent training is found to be the single greatest cost for contact centers.
CRM Featured News,
Posted 26 Jan 2011
The contact center solution will enable Mobile TeleSystems to better serve more than 10 million customers.
CRM Featured News,
Posted 26 Jan 2011
Crown Disposal uses NEC's UCB solution to implement performance-based incentive programs.
CRM Featured News,
Posted 25 Jan 2011
The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.
CRM Featured News,
Posted 25 Jan 2011
Contact center surveying/enterprise feedback is a vital first step
Scouting Report,
Posted 25 Jan 2011
Communicate early, be highly interactive, and automate
Viewpoints,
Posted 24 Jan 2011
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
CRM Featured News,
Posted 20 Jan 2011
The additional facility equates to more than 11,000 Sitel employees in Latin America.
CRM Featured News,
Posted 19 Jan 2011
The company gains the agility and efficiency to deliver next best actions across all customer channels.
CRM Featured News,
Posted 11 Jan 2011
The newspaper publisher plans to move several hundred agents in multiple locations to the inContact platform.
CRM Featured News,
Posted 07 Jan 2011
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
CRM Featured News,
Posted 05 Jan 2011
Sonos shoots for perfect pitch with its social media and self-service support capabilities
REAL ROI,
Posted 04 Jan 2011
The U.S. government struggles as the entity most resistant to change
Insight,
Posted 04 Jan 2011
Mobile service is finally catching on with consumers of all ages—but not everyone is embracing the same methods
Magazine Features,
Posted 03 Jan 2011
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