IVR and ACD functionality are some of the offerings in the solution suite.
CRM Featured Articles,
Posted 29 Nov 2011
The new partnership presents retailers with complementary eCommerce offerings, uniting Demandware's on-demand platform with Acquity's digital services.
CRM Featured Articles,
Posted 29 Nov 2011
The new solution set provides users with a range of possibilities on customer relationship management.
CRM Featured Articles,
Posted 22 Nov 2011
The partnership enables users to turn any phone into a payment-processing terminal.
CRM Featured Articles,
Posted 22 Nov 2011
The telecommunications giant aims to help its business clients with a variety of customer communication options.
CRM Featured Articles,
Posted 21 Nov 2011
The contact center technology firm aligns with a compliance expert to offer comprehensive solutions.
CRM Featured Articles,
Posted 17 Nov 2011
The new app lets businesses offer live chat services to their Facebook visitors.
CRM Featured Articles,
Posted 17 Nov 2011
Virtual agent integration With Moxie's chat and knowledgebase provides a personalized, cross-channel experience for customers.
CRM Featured Articles,
Posted 15 Nov 2011
The contact center outsourcer will implement NICE Interaction Management and Quality Management solutions.
CRM Featured Articles,
Posted 14 Nov 2011
A new report from GIA identifies a greater use among SMB, innovative pricing strategies, technological advances, and open-standards development as the key drivers of growth.
CRM Featured Articles,
Posted 11 Nov 2011
New effort includes plans to combine contact center and process analysis offerings.
CRM Featured Articles,
Posted 08 Nov 2011
VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
CRM Featured Articles,
Posted 04 Nov 2011
New features include cloud licensing, live desktop monitoring, and caller location mapping.
CRM Featured Articles,
Posted 03 Nov 2011
Here's how to get ahead of the curve
Viewpoints,
Posted 02 Nov 2011
Learn from Netflix's mistakes
Viewpoints,
Posted 02 Nov 2011
New online survey and customer feedback solution promises better customer collaboration.
CRM Featured Articles,
Posted 02 Nov 2011
New dialer enhancement enables contact centers to transition between dialing strategies for more effective and compliant customer outreach.
CRM Featured Articles,
Posted 02 Nov 2011
GC1's hosted cloud-based dialer platform offers new features to improve agent productivity.
CRM Featured Articles,
Posted 02 Nov 2011
Hiring, training, and technology are considered keys to raising the customer service standard.
Magazine Features,
Posted 02 Nov 2011
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