The SaaS-based solution is available in several languages for an increasingly global user base.
CRM Featured Articles,
Posted 31 Jan 2012
The new release of this online/enterprise customer relationship management solution comes with improved customization capabilities for all users.
CRM Featured Articles,
Posted 31 Jan 2012
The partnership brings together speech analytics and a customer experience management solution for contact centers.
CRM Featured Articles,
Posted 31 Jan 2012
New chat application allows online businesses to have proactive, personalized interactions with customers.
CRM Featured Articles,
Posted 25 Jan 2012
Virtual CSR adds Altitude's software suite to deliver business value at the point of contact with the customer.
CRM Featured Articles,
Posted 25 Jan 2012
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
CRM Featured Articles,
Posted 24 Jan 2012
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
CRM Featured Articles,
Posted 24 Jan 2012
New platform provides citizens electronic access to their caseworkers and the benefit application process.
CRM Featured Articles,
Posted 24 Jan 2012
New application lets users record audio and video.
CRM Featured Articles,
Posted 24 Jan 2012
Out-of-the-box solution for analysis and measurement of the customer experience accelerates actionable insights.
CRM Featured Articles,
Posted 23 Jan 2012
The new voice analysis application will feature immediate detection of select words and phrases and send alerts when scripts aren't adhered to.
CRM Featured Articles,
Posted 20 Jan 2012
Database integration and transaction automation are built in to improve the quality and efficiency of every customer interaction.
CRM Featured Articles,
Posted 19 Jan 2012
Companies can now monitor and respond to support requests on a wide variety of mobile devices.
CRM Featured Articles,
Posted 19 Jan 2012
Kapersky Lab extends its use of Lena from customer support to aid in product selection.
CRM Featured Articles,
Posted 19 Jan 2012
New free app automatically translates customer feedback into whatever language the site owner specifies.
CRM Featured Articles,
Posted 17 Jan 2012
Seamless multichannel insight and customer connection enable retailers to deliver a complete shopping experience.
CRM Featured Articles,
Posted 16 Jan 2012
New version 8.0 modernizes the contact center supervisor experience with an expanded dashboard and new tools to manage agents.
CRM Featured Articles,
Posted 13 Jan 2012
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
CRM Featured Articles,
Posted 11 Jan 2012
New tool allows call center agents to use any Web browser for CRM system access.
CRM Featured Articles,
Posted 10 Jan 2012
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