DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
CRM Featured News,
Posted 20 Oct 2009
Because it's going on all around you, and your customers are talking.
Viewpoints,
Posted 20 Oct 2009
destinationCRM.com Exclusive: A new report from Forrester Research explores the maturity of your customer intelligence — and reveals what your marketing department isn't measuring.
CRM Featured News,
Posted 16 Oct 2009
Forrester Services and Sourcing Forum '09: Technology teams are forced to re-evaluate their goals amid tech-industry upheavals in both delivery and cost.
CRM Featured News,
Posted 16 Oct 2009
Improving CRM through on-demand accounting.
Viewpoints,
Posted 16 Oct 2009
Oracle OpenWorld '09, Day 4: The final conference keynote featuring CEO and Founder Larry Ellison pumps up the crowd with a few surprise guests and a sneak peak at Fusion Apps.
CRM Featured News,
Posted 15 Oct 2009
Oracle OpenWorld '09, Day 3: One executive calls Oracle CRM On Demand not only Big Red's fastest-growing software-as-a-service application, but its fastest-growing application — period.
CRM Featured News,
Posted 14 Oct 2009
Oracle OpenWorld '09, Day 2: Executives detail Oracle's broad strategy as a systems provider, and its head of CRM delves into transforming technology at the application layer.
CRM Featured News,
Posted 14 Oct 2009
Five steps to successful data-driven customer communications.
Viewpoints,
Posted 14 Oct 2009
Click-to-call increase conversions, with instant access to sales associates.
Viewpoints,
Posted 12 Oct 2009
The old techniques meet the new technology.
Viewpoints,
Posted 09 Oct 2009
You'll need a new platform mindset and a view toward the future.
Viewpoints,
Posted 07 Oct 2009
With BrandConnect, retailers try to listen in on reviews, while getting consumers to propagate them out.
CRM Featured News,
Posted 05 Oct 2009
The release of OmniSocial unifies the company's collaboration, social media, and community products.
CRM Featured News,
Posted 03 Oct 2009
Amdocs Retail Experience Solution hopes to tackle a lack of customer visibility in retail stores.
CRM Featured News,
Posted 03 Oct 2009
Pundits and company executives believe that the new IP Office 5 expands functionality while improving simplicity -- two factors deemed prerequisites for success in this sector.
CRM Featured News,
Posted 03 Oct 2009
Coda 2go, an application built natively on Salesforce.com's Force.com platform, becomes FinancialForce.com, a new company backed by Salesforce.com and Unit 4 Agresso, parent company of accounting software vendor Coda.
CRM Featured News,
Posted 02 Oct 2009
The Myers-Briggs Type Indicator (MBTI) is a 15-minute questionnaire designed to measure psychological preferences in perception and decision-making — and may help reveal what kind of customer or customer agent you could be.
Magazine Features,
Posted 01 Oct 2009
As contact centers adapt to the needs of a recession—and an increasing number of Generation Y staffers—the systems designed to train agents have to adapt as well
Magazine Features,
Posted 01 Oct 2009
|