New social media tool brings true customer service key performance indicators to Facebook and Twitter.
CRM Featured Articles,
Posted 18 Jul 2012
New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options.
CRM Featured Articles,
Posted 17 Jul 2012
New Sasha model is available for customer support in the U.S. and Canada.
CRM Featured Articles,
Posted 17 Jul 2012
Advanced WFO solution equips service providers to offer business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services.
CRM Featured Articles,
Posted 17 Jul 2012
Confirmit Voices aims to help businesses build outstanding VoC programs.
CRM Featured Articles,
Posted 13 Jul 2012
Making customers happy needn't require a major overhaul or "big bang" budget.
Viewpoints,
Posted 13 Jul 2012
The integration of cloud-based applications delivers better insight into contact center performance.
CRM Featured Articles,
Posted 12 Jul 2012
Hosted PBX business phone service now links directly into many popular CRM packages.
CRM Featured Articles,
Posted 11 Jul 2012
The partnership leads to a hosted Web chat solution that is completely integrated with Microsoft Lync.
CRM Featured Articles,
Posted 10 Jul 2012
The deal brings together two customer service solution providers.
CRM Featured Articles,
Posted 10 Jul 2012
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
CRM Featured Articles,
Posted 10 Jul 2012
Alleged buyout would continue vendor "war" for customer experience
CRM Featured Articles,
Posted 09 Jul 2012
The deal adds payment services to the Pay-by-Phone virtual terminal.
CRM Featured Articles,
Posted 09 Jul 2012
The solution offers a wide range of features, including skills-based routing, in-queue announcements, real-time monitoring, and reporting.
CRM Featured Articles,
Posted 09 Jul 2012
Execute a successful subscription-based revenue model.
Viewpoints,
Posted 06 Jul 2012
How to get what you need at a price you can afford.
Viewpoints,
Posted 06 Jul 2012
LLBean.com and Gap.com prove to have most helpful email responses, according to STELLAService.
CRM Featured Articles,
Posted 05 Jul 2012
Latest release of SpeechStorm software is now available for hosted and on-premises deployment of customer self-service applications.
CRM Featured Articles,
Posted 03 Jul 2012
Its first acquisition as stand-alone company expands Genesys' presence in the key Brazilian market.
CRM Featured Articles,
Posted 03 Jul 2012
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