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Articles: Customer Service/Call Centers
The CRM Connector integrates OfficeSuite with Salesforce.com and other leading CRM applications.
Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution.
The company is rebranded from Unified Arts to reflect its new focus.
The solution is aimed at reducing caller frustration and in-bound call time by offering users a menu-driven interface across mobile and Web channels.
Identify opportunities to add value and meet customers' needs.
Providing agents with automation offers streamlined service with a personal touch.
The deal brings Web and contact center analytics together
The deal leads to a hosted call center solution built on Avaya's infrastructure.
Three tools for creating a plan your customers will respond to.
The customer holds all the answers.
Research uncovers the phrases most hated by callers to customer service.
Graduating from tactical thinking to strategic thinking requires changes in your organization's people, processes, and technologies.
Is there a place for you in this growing field?
Don't ask for feedback if you're not going to act on it.
For true results, try, try, and try again.
Companies have empty pockets when it comes to fixing what's broken.
Recording can improve compliance, quality monitoring, and coaching for customer service via video conferencing.
The app makes it easier to create and track digital marketing materials.
Adds valuable capabilities to reveal key performance indicators and deliver best-available IVR self-service business intelligence.
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